topic Re: Plusnet 2 hub in My Router

Plusnet 2 hub

Shaza — Sun, 05 May 2024 07:58:30 GMT

Hi
Would this router be a ok ( cheap) replacement for the hub2 as I want separate 2.4 and 5ghz like I had with talktalk

TP-LINK Archer C50 WiFi Cable & Fibre Router - AC 1200, Dual-band

Thanks for your help

Re: Plusnet 2 hub

Baldrick1 — Sun, 05 May 2024 08:11:08 GMT

@Shaza

Welcome to the Plusnet Community Fora.

It depends on whether you are on FTTC or Full Fibre FTTP. This device will not work on standard FTTC Fibre unless you also buy a modem.

An alternative solution: https://community.plus.net/t5/Tech-Help-Software-Hardware-etc/Separate-Bands-with-a-Smarthub-2-or-Plusnet-Hub-2/m-p/1843141#M92270

Re: Plusnet 2 hub

Baldrick1 — Sun, 05 May 2024 08:11:42 GMT

Moderator's note:
Thread moved from Full Fibre to My Router

Re: Plusnet 2 hub

Townman — Sun, 05 May 2024 08:15:27 GMT

Why do you want to separate the bands?

The hub two provides the business with rich diagnostic information which can be invaluable when investigating faults.

Re: Plusnet 2 hub

Shaza — Sun, 05 May 2024 08:18:06 GMT

I have this , Full Fibre 145 , so just wanted a cheap router dual band
Ps. Not sure what half of this stuff means ( sorry)
Thanks

Re: Plusnet 2 hub

Townman — Sun, 05 May 2024 08:23:58 GMT

See here a view on TP products - https://community.plus.net/t5/Full-Fibre/TP-Link-Archer-VR2800-NOT-up-to-the-Job-as-a-replacement-for-the/m-p/1968747#M24311

The Hub Two is dual. And and wil eat FF145. The fact that you cannot split the SSIDs is in the vast majority of circumstances not an issue. Having them the same allows devices to make optimal connections. Having them different might result in a device hanging onto a marginal 5GHz signal or a device not picking up the faster 5GHz signal and thereby deliver less than optimal performance.

Re: Plusnet 2 hub

Shaza — Sun, 05 May 2024 08:36:05 GMT

Not sure about all this stuff ( sorry)
My partner says his phone is connecting to the 5ghz then after a few minutes switching to 2.4 , the router is in the same room but he says 5ghz has an average speed of 140 and the 2.4 is around 50 so wants the faster speeds
Thanks

Re: Plusnet 2 hub

Townman — Sun, 05 May 2024 08:48:19 GMT

Which phone?

Re: Plusnet 2 hub

Shaza — Sun, 05 May 2024 08:54:05 GMT

He's said Samsung a22 5g
I switched to Plusnet last week from talktalk
He said no problems with the talktalk router 5ghz work great in the house then switched to the 2.4 in the garden, he said talktalk had two separate logins and worked great

Re: Plusnet 2 hub

Townman — Sun, 05 May 2024 08:59:35 GMT

A quick Google search suggests that this is a known problem with that phone. For example see https://r2.community.samsung.com/t5/Galaxy-A/Is-anyone-facing-WiFi-issues-on-A22-5g/td-p/11842884 and the referenced links.

I’d fix the phone before spending money on a router which might not fix the real issue.

Re: Plusnet 2 hub

Shaza — Sun, 05 May 2024 09:06:15 GMT

But worked great for the last 18 months with the talktalk router so nothing wrong with the phone .
As the original question... Any recommendations for a dual band router as hub2 is no good for us
Thanks

Re: Plusnet 2 hub

Townman — Sun, 05 May 2024 09:16:39 GMT

The other router having separate SSIDs for the 5GHz and 2.4GHz simply masked the known issue with the phone.

You could just use the same router if that’s the approach you want to continue - just change the account settings … and lose the diagnostic merits of the supplied Hub Two.

Alternatively any router which allows the separation of the SSIDs … which should de detailed in their specifications.

Re: Plusnet 2 hub

Shaza — Sun, 05 May 2024 09:22:54 GMT

My partner says he can smell something , but thanks for your opinion townman

Re: Plusnet 2 hub

Dan_the_Van — Sun, 05 May 2024 09:28:17 GMT

@Shaza

There is an option on the Hub two which may help.

From the Home Page http://192.168.1.254 Navigate to >Advanced Settings >Wireless >Wireless mode:

Try changing the Mode from 1 to 2

TP-Link have a link which helps you choose a router if that is your intention https://www.tp-link.com/uk/explore/wifi-router/

Scroll to the bottom of the page.

HTH

EDIT: are you using the power pack that came with the Hub Two

Re: Plusnet 2 hub

Townman — Sun, 05 May 2024 10:45:08 GMT

Dan,

Not sure that changing the mode will fix that phone's reported propensity to band hop as per the link provided. From the Hub Two help screens...

This mode allows you to tune your wireless features to give you the best performance with all your wireless devices.
Your Plusnet Hub is automatically set to Mode 1

Mode 1: Gives you the fullest featured wireless, maximising throughput and range.

Mode 2: Some devices can sometimes struggle to use the latest Wireless features, if you have any devices that can't get a good wireless connection, try using this mode. Selecting this mode may reduce the wireless range and throughput but improve connectivity.

Mode 3: Change to this mode if your wireless devices don't perform well using mode 1 or 2. Selecting this mode will reduce the latest features as well as wireless range and throughput compared to Mode 1 and 2. This will allow for the broadest range of devices to operate on the wireless.
The features that are reduced include: power saving procedures, traffic aggregation methods and Multiple Concurrent data streams.

The claim is that the device is already suffering range and throughput issues.

As for the OP's partner's olfactory receptors, I guess that some people simply do not like alternative perspectives, even when supported with relevant evidence from the device provider's own support website.

There are though alternative possibilities, such as the WiFi channels chosen by the SMART SETTING channel selection are not ideal in the user's environments. Again from the router's help pages.

Wireless channels

Like a radio, the Plusnet Hub transmits its wireless signal on different channels. This tells you what channel it's currently using.

We recommend you use the Smart setting, which means the Hub will automatically choose the best channel available.

In respect of the 2.4GHz band, if neighbouring WiFI systems are on the interstitial channels, then preferred channels (1, 6 or 11) auto selected by the Hub Two are not going to be clean ... possibly giving rise to the router doing frequent channel hopping in a vain attempt to find a better channel. When that happens, connected devices need to follow the channel hop .. .which can impact perceived performance.

Manually selecting one of the above channels (rather than smart channel) might also be beneficial.

Inspection of the WiFi spectrum using inSIDDer might be helpful.

Re: Plusnet 2 hub

Dan_the_Van — Sun, 05 May 2024 12:43:08 GMT

@Townman

Being fully aware of the options for Hub two wireless mode settings the suggestion to try Mode 2 was based on

"My partner says his phone is connecting to the 5ghz then after a few minutes switching to 2.4" as an alternative to the OP buying a new router, I supplied a link to assist that aim if they so wish to buy a TP-Link device.
The Hub Two can only use channels 1, 6, 11 on 2.4GHz and 36, 40, 44, 48 on 5GHz

Please stop lecturing me as I already know everything you posted today and previously, I have spent all my working life in technology with the last 10 years working in product support and qualification on a range of systems based on Linux, Microsoft, Cisco and other networking equipment, I made my money and retired early.

I try to keep things simple

Re: Plusnet 2 hub

Townman — Sun, 05 May 2024 12:52:44 GMT

Hi Dan,

Not trying to lecture, but offing alternative possibilities. Samsung's own support site recognises issues with their product in the manner being described here. Switch modes might help, but given the reports elsewhere, might not alleviate the issue.

Likewise, I made my money in IT support (34 years of it) made my money and retired early, though a different skill set to yours.