https://community.plus.net/t5/My-Router/Old-router-dropping-connections/m-p/1965719#M38256 Hi there, <BR /><BR />I have had my router for quite a few years now. It's the old one - I think it's called the hub one. It's little anyway. I'm always having to restart it as I keep losing connection. My friend recently moved ISP and he has the hub 2. He said he would give it to me. Will it work or will it have to be reconfigured? <BR /><BR />Thanks Wed, 10 Apr 2024 15:48:16 GMT Bolanboogie 2024-04-10T15:48:16Z https://community.plus.net/t5/My-Router/Old-router-dropping-connections/m-p/1965719#M38256 Hi there, <BR /><BR />I have had my router for quite a few years now. It's the old one - I think it's called the hub one. It's little anyway. I'm always having to restart it as I keep losing connection. My friend recently moved ISP and he has the hub 2. He said he would give it to me. Will it work or will it have to be reconfigured? <BR /><BR />Thanks Wed, 10 Apr 2024 15:48:16 GMT https://community.plus.net/t5/My-Router/Old-router-dropping-connections/m-p/1965719#M38256 Bolanboogie 2024-04-10T15:48:16Z https://community.plus.net/t5/My-Router/Old-router-dropping-connections/m-p/1965720#M38257 Obviously I mean he still has the hub 2 from Plusnet going spare. Wed, 10 Apr 2024 15:50:06 GMT https://community.plus.net/t5/My-Router/Old-router-dropping-connections/m-p/1965720#M38257 Bolanboogie 2024-04-10T15:50:06Z https://community.plus.net/t5/My-Router/Old-router-dropping-connections/m-p/1965722#M38258 <P><a href="https://community.plus.net/t5/user/viewprofilepage/user-id/127913">@Bolanboogie</a> When you say it keeps losing connection, exactly what do you mean? It may not be the Hub itself, it could easily be your connection/the Openreach infrastructure&nbsp; at fault.</P> <P>If you do use another Hub, not supplied direct to you, you will need to set it up for your account, and advise PN that you have acquired it, so it can be correctly associated with your account.</P> Wed, 10 Apr 2024 15:57:05 GMT https://community.plus.net/t5/My-Router/Old-router-dropping-connections/m-p/1965722#M38258 jab1 2024-04-10T15:57:05Z https://community.plus.net/t5/My-Router/Old-router-dropping-connections/m-p/1965765#M38259 Sometimes I have to restart my phone as the Wi-Fi on it won't. Sometimes I have to start my Amazon cube TV. Other devices also. Sometimes the router itself is flashing but works on a restart. Idk. <BR /><BR />I do know I have a bit of a bad line. I only get 55 MB tops. I've read a few times in the forum that there's more reliability with the hub too. It does have the little removable tab that has the passwords for the router and admin. Wed, 10 Apr 2024 18:11:03 GMT https://community.plus.net/t5/My-Router/Old-router-dropping-connections/m-p/1965765#M38259 Bolanboogie 2024-04-10T18:11:03Z https://community.plus.net/t5/My-Router/Old-router-dropping-connections/m-p/1965770#M38260 <P>Can you post the details from the 'WAN' tab on your Hubs Error log, please? And your Help Desk page, obscuring personal details.</P> Wed, 10 Apr 2024 18:17:25 GMT https://community.plus.net/t5/My-Router/Old-router-dropping-connections/m-p/1965770#M38260 jab1 2024-04-10T18:17:25Z https://community.plus.net/t5/My-Router/Old-router-dropping-connections/m-p/1965787#M38266 I can continue this tomorrow if that's ok. <BR />Is this still the address for it: <BR /><BR />192.168.5.1/helpdesk<BR /><BR /> Wed, 10 Apr 2024 20:09:33 GMT https://community.plus.net/t5/My-Router/Old-router-dropping-connections/m-p/1965787#M38266 Bolanboogie 2024-04-10T20:09:33Z https://community.plus.net/t5/My-Router/Old-router-dropping-connections/m-p/1965791#M38269 <P>Tomorrow is OK, although I have a couple of things to do, so response times may be a bit slow.</P> <P>I thought the Hubs address was 192.168.1.254, unless you've changed it, but this is the page I need:-</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="HubOneTroubleshootingHelpDesk.png" style="width: 602px;"><img src="https://community.plus.net/t5/image/serverpage/image-id/51414i77EB1A714EDE2C12/image-size/large?v=v2&amp;px=999" role="button" title="HubOneTroubleshootingHelpDesk.png" alt="HubOneTroubleshootingHelpDesk.png" /></span></P> Wed, 10 Apr 2024 20:18:47 GMT https://community.plus.net/t5/My-Router/Old-router-dropping-connections/m-p/1965791#M38269 jab1 2024-04-10T20:18:47Z