topic Re: Access control not working in My Router

Access control not working

Mrc1 — Tue, 02 Apr 2024 20:19:28 GMT

I've got a Hub 2 running version v0.10.00.04201-PN of the firmware.

I can't get the access controls to take effect.

I understand HOW to set up access controls. I've tried doing it by device and by setting up a group. I've tried making sure my son's Playstation always uses the same IP address but it still isn't respecing the access control I have set up on the router,

The time on the router is set correctly.

Is this a known issue on this router?

Has anyone else had this issue?

It doesn't look like I have the ability to update the firmware. is this normal?

Any other thoughts?
Many thanks.

Re: Access control not working

jab1 — Tue, 02 Apr 2024 20:26:08 GMT

@Mrc1 Re: Firmware - you are on the latest f/w, and no you can't update it, that is done by PN - when they issue an update.

Can't help with the access control, you need someone with more knowledge than me - sorry.

Re: Access control not working

Dan_the_Van — Wed, 03 Apr 2024 07:09:46 GMT

@Mrc1

There is a help section for the Hub Two here https://www.plus.net/help/broadband/router-user-guides/hub-two/

Hopefully the instruction will be of use.

Re: Access control not working

amarshe — Tue, 09 Apr 2024 10:48:12 GMT

On the firmware - as Plusnet now do fttp I’m happily back with them. I notice that my hub 2 is on the latest firmware and the ‘Firmware updated’ is ‘Unknown’.

My Bt hub 2 had several updates during my two year contract; is the Plusnet hub 2 firmware just better designed? Seems strange that updates seem less frequent.

Also seems that the Plusnet hub 2 doesn’t restart every 14 days? If so another bonus of being back with Plusnet!

Re: Access control not working

Dan_the_Van — Tue, 09 Apr 2024 11:05:46 GMT

@amarshe

‘Firmware updated’ is ‘Unknown’.

I believe this will have a date if the Hub was updated remotely, mine indicates Firmware updated: 30-Jun-2023

I wouldn't be worried about the lack of updates, they are only issued when a new feature is added or a deficiency found. Many routers are the same.

The Hub would only be rebooted by plusnet after an firmware upgrade, my Hub System uptime: 283 Days 8 Hrs 24 Mins

Re: Access control not working

amarshe — Tue, 09 Apr 2024 11:13:08 GMT

Awesome, thanks.

Re: Access control not working

Mrc1 — Tue, 09 Apr 2024 19:33:59 GMT

Thanks Dan. That's a bit too high level and general.

I can see HOW I'm meant to configure blocked time but it just isn't taking effect. ....Yes I am saving my settings! 😉

Re: Access control not working

Dan_the_Van — Wed, 10 Apr 2024 08:00:29 GMT

@Mrc1

Does the Access control work at all?

Access Control >Pause >Pause all Internet access: YES

Is it possible to Pause the individual devices, does that work?

When you set the access control do you see against the device IP Address when viewing Home >My network >All devices?