topic Interrogate a router in My Router

Interrogate a router

lbproperties — Wed, 06 Mar 2024 23:26:54 GMT

I recently contacted Plusnet re very slow internet and pages simply not loading. It transpires we have been using up to 15gb a day uploads which we’ve narrowed down to our lodger being on video calls a lot!
Is there a way to interrogate the router to highlight usage for each device over a period. Hopefully that makes sense.
Thank you in anticipation
Plusnet hub one

Re: Interrogate a router

Baldrick1 — Thu, 07 Mar 2024 09:10:09 GMT

@lbproperties Welcome to the Plusnet Community Fora.

Yes there is, you need to log into the hub and select My Devices, this will show you a list of devices and the stats you require. If you want more info please advise which nub you are using.

Re: Interrogate a router

Dan_the_Van — Thu, 07 Mar 2024 09:32:28 GMT

@Baldrick1

The OP stats he has a Hub One, which does not detail a device usage data as you described

EDIT: To view the internet connection overall data usage from the Home page navigate to

Troubleshooting >Helpdesk "Line 11 Data sent/received:"

Re: Interrogate a router

lbproperties — Thu, 07 Mar 2024 10:12:06 GMT

Dan thank you, found that but I think my only option would be to reset the figures each day. Tried resetting and disconnecting the router but the values remain. Out of interest does a hub 2 have the option described by the moderator?

Re: Interrogate a router

Dan_the_Van — Thu, 07 Mar 2024 10:15:53 GMT

It does, looks like

HTH

Re: Interrogate a router

Dan_the_Van — Thu, 07 Mar 2024 10:31:44 GMT

Have you checked if you are able to upgrade to a Full Fibre package, with plusnet or a alternative provider to Openreach?

https://checker.ofcom.org.uk/en-gb/broadband-coverage should detail who is available to you

https://www.broadbandchecker.btwholesale.com/#/ADSL should detail Openreach offerings. (Use the address option if you do not have your landline phone number)

HTH

Re: Interrogate a router

Baldrick1 — Thu, 07 Mar 2024 12:45:36 GMT

@lbproperties wrote:
… I think my only option would be to reset the figures each day. Tried resetting and disconnecting the router but the values remain.

I would simply record the numbers each day and do the maths.

Re: Interrogate a router

lbproperties — Thu, 07 Mar 2024 14:10:28 GMT

Hub2 ordered, thank you

Re: Interrogate a router

greygit1 — Thu, 07 Mar 2024 21:58:39 GMT

It'd be much simpler if there were an option to reset the counters. IMO.

In the past routers supplied by PN used to have that