topic Broadband username issue in My Router

Broadband username issue

MJL86 — Fri, 23 Feb 2024 08:46:16 GMT

Hi

I have the same issue that many seem to have with regards to the username being setup@plusdsl.net, I have followed the instructions to change it to my details but every time it connect it reverts back to the setup username?!? Any advice?

Re: Broadband username issue

jab1 — Fri, 23 Feb 2024 09:29:49 GMT

@MJL86 Is this a new connection (to Plusnet) and have you been advised that it is 'live'?

Re: Broadband username issue

MJL86 — Fri, 23 Feb 2024 09:33:42 GMT

Hi yes I am new to plusnet and reccived a ready to go email this morning

Re: Broadband username issue

jab1 — Fri, 23 Feb 2024 09:38:56 GMT

OK. I don't know which method you used to set your username, but be aware it can take up to 23.59 of your 'live' date for PN's system to 'get all it's ducks in a row'. Try doing a factory reset on the Hub - press a paper clip or similar into the reset hole on the rear of the Hub, keep it closed until the light goes green, and then wait 5 minutes or so for it to complete the reset.

Re: Broadband username issue

MJL86 — Fri, 23 Feb 2024 09:45:11 GMT

Will try that thanks for your help

Re: Broadband username issue

jab1 — Fri, 23 Feb 2024 09:46:02 GMT

Let us know if it works.

Re: Broadband username issue

HPsauce — Fri, 23 Feb 2024 10:12:46 GMT

If it's a Plusnet-supplied hub you don't need to change anything, it's set up automagically.

If you do want to change it you probably have to "disconnect" first, you can't change that field while authenticated and connected. And remember to save it too!

Re: Broadband username issue

jab1 — Fri, 23 Feb 2024 10:17:54 GMT

@HPsauce The OP is a new customer - I suspect the PN systems haven't all lined up properly yet.

Re: Broadband username issue

MJL86 — Fri, 23 Feb 2024 10:49:52 GMT

All working well now. Thank you for your assistance

Re: Broadband username issue

jab1 — Fri, 23 Feb 2024 10:52:22 GMT

Glad to help, @MJL86 👍