topic Re: How do I reconfigure a bt hub 2 to work on Plusnet ? in My Router

How do I reconfigure a bt hub 2 to work on Plusnet ?

Lesleylou2 — Tue, 28 Nov 2023 18:42:22 GMT

I've just received a new Plusnet 2 router but it's not compatible with my old bt discs, which I need to connect my computer to the internet ( it's on a 3rd story of my house and has to be connected via an ethernet cable. )
I have read that they would be compatible if I reconfigure a bt hub and use that instead of the Plusnet hub. I'm not very techy so haven't got a clue 😕
Failing this I will have to go back to bt and pay loads more 🙈
Many thanks
I

Re: How do I reconfigure a bt hub 2 to work on Plusnet ?

MisterW — Tue, 28 Nov 2023 19:01:39 GMT

https://community.plus.net/t5/My-Router/Using-A-BT-Smarthub-An-Update/td-p/1795292

Re: How do I reconfigure a bt hub 2 to work on Plusnet ?

MisterW — Wed, 29 Nov 2023 07:27:41 GMT

@Lesleylou2 you seem to have replied on the linked thread instead of here.

I really don't have much of a clue about any of this. So would you recommend that I try to reconfigure the hub, which I don't really understand, or just change back to BT Business and get connected to the discs that way.

If you try and change back you will be liable for early termination chanrges on your PLusnet contract, so I suggest that you at least attempt to reconfigure the BT Smart Hub.

First can I confirm what Product you are on, you've posted in the Full Fibre board but are your really on that ( FTTP ) ?

and what product were you previously on with BT

The above is needed to check how your Hub needs to be connected

Re: How do I reconfigure a bt hub 2 to work on Plusnet ?

dvorak — Wed, 29 Nov 2023 09:31:11 GMT

Moderators Note

This topic has been moved from Full Fibre to My Router

Re: How do I reconfigure a bt hub 2 to work on Plusnet ?

Baldrick1 — Wed, 29 Nov 2023 10:25:14 GMT

@Lesleylou2

What sort of BT disc did you have? Was it the sort that created a mesh with the Smarthub? If so do you still have the same Smarthub? I understand that BT want them back these days or charge.

Don’t pay a fortune by going back to BT, we can talk you through this if you provide requested information.

Re: How do I reconfigure a bt hub 2 to work on Plusnet ?

Gerry5 — Mon, 29 Jan 2024 11:58:51 GMT

Hi - I would like this information please - I've recently moved to Plusnet but wish I hadn't now. Although BT was charging more, the signal was strong and reliable even in the 'dead spots' - a solid 150 mb/s almost everywhere - whereas now I'm lucky to get 2.5mb/s even with a £40 'booster', even though I am paying for 500 mb/s - that is only achieved on occasion and then only within a couple of meters of the router. Otherwise it is considerably less. The plug-in extenders do absolutely nothing and they are no use for wifi. I have already shelled out way more on additional equipment than I would have saved with plusnet, but with zero result.

I've kept the BT equipment in the hope that I can reconfigure it to plusnet, and I'll take the financial hit, so a 'non-techie' idiot's guide would be much appreciated

Re: How do I reconfigure a bt hub 2 to work on Plusnet ?

MisterW — Mon, 29 Jan 2024 12:04:29 GMT

@Gerry5 the information is linked in my post above

https://community.plus.net/t5/My-Router/Using-A-BT-Smarthub-An-Update/td-p/1795292