topic Re: Hub Two in My Router

Hub Two

kg11 — Tue, 23 Jan 2024 14:39:13 GMT

I received/bought my Hub Two a year ago when I renewed my contract but have never plugged it in and am still using Hub One. Is it straight forward to swap them out even after such a long time or do I need to try and actually speak to Plusnet first?

Re: Hub Two

jab1 — Tue, 23 Jan 2024 14:45:31 GMT

@kg11 Plug it in. It may not update to the current firmware ( 0.10.00.04201-PN ) after being 'dead for so long, though. If it doesn't come back and say so - there are ways to sort it.

Re: Hub Two

MisterW — Tue, 23 Jan 2024 15:30:55 GMT

@kg11 @jab1 it MAY also not autoconfigure, since its possibly dropped off the management platform.

Check that the broadband username is showing correctly and not setup@plusdsl.net. If its stuck on the setup one, then you'll need to disconnect and change the username/password to the correct account ones.

Re: Hub Two

jab1 — Tue, 23 Jan 2024 15:33:12 GMT

Good point, @MisterW - in which case, it would need referring to Bob Pullen in an attempt to get it back on the platform?

Re: Hub Two

MisterW — Tue, 23 Jan 2024 15:34:57 GMT

I think the Help team can also help re-attach them to the management platform

Re: Hub Two

kg11 — Tue, 23 Jan 2024 17:27:53 GMT

Thanks all. I just need to set aside enough time to try plugging in and allow time to sort straight away. May not be for a few days as life is rather complicated at the moment. I always have trouble trying to get through to PlusNet support and now can't find the phone number for them for when I'm ready to try?

Re: Hub Two

jab1 — Tue, 23 Jan 2024 17:29:43 GMT

If you need it, it is 0800 432 0200, but you will probably get better help through these forums.