topic Re: New to fibre settings for TP-Link ac 1200 in My Router

New to fibre settings for TP-Link ac 1200

Markafn — Wed, 17 Jan 2024 20:07:54 GMT

Just about to join plusnet fibre , am possibly going to use the tp link archer ac1200 as my router , I know my user name and password but what other setting do I need to input in the router to get me connected Thanks

Re: New to fibre settings for TP-Link ac 1200

Anonymous — Wed, 17 Jan 2024 20:34:05 GMT

Just to clarify (because Plusnet have confusing product naming)

When you say "Plusnet fibre"

Do you mean a full fibre FTTP connection ? (i.e. internet to the home via a fibre-optic cable)

or are you referring to the confusingly named "Plusnet Fibre" - which is actually VDSL on a SoGEA connection ?

(where SoGEA is the same as FTTC but without the associated analogue telephone service, via copper wires to the home)

My point being that "Plusnet Fibre" requires a VDSL modem, which your TP-Link AC1200 appears to not have

Re: New to fibre settings for TP-Link ac 1200

RichardB — Wed, 17 Jan 2024 20:37:15 GMT

I am not sure that the OP's description of "tp link archer ac1200" is sufficient to identify the router model.

TP Link make several AC1200 WiFi routers, some have a VDSL modem capability.

Re: New to fibre settings for TP-Link ac 1200

Markafn — Wed, 17 Jan 2024 20:43:35 GMT

Yes sorry not full fibre to house , it’s fibre to the cabinet so VDSL on a SoGEA connection

Re: New to fibre settings for TP-Link ac 1200

Markafn — Wed, 17 Jan 2024 20:47:02 GMT

Tp link archer vr400 ac1200wireless vdsl/adsl router

Re: New to fibre settings for TP-Link ac 1200

MisterW — Wed, 17 Jan 2024 20:49:12 GMT

Connection settings are here https://www.plus.net/help/broadband/broadband-connection-settings/

Re: New to fibre settings for TP-Link ac 1200

Baldrick1 — Wed, 17 Jan 2024 21:38:11 GMT

Moderator's note:
Thread moved from Broadband to My Router

Re: New to fibre settings for TP-Link ac 1200

Dan_the_Van — Thu, 18 Jan 2024 08:03:22 GMT

@Markafn

The Advanced setting page will look something like

HTH

Re: New to fibre settings for TP-Link ac 1200

Anonymous — Thu, 18 Jan 2024 13:03:51 GMT

@Markafn

I see in the TP-Link Archer VR400 User Guide (Chapter 11), that your router can do QoS.

When you have your Plusnet SoGEA up and running, you might want to test your connection to ensure that is as responsive and low latency as can be achieved with your setup.

The easiest test to run is this - https://www.waveform.com/tools/bufferbloat

If the result shows a "Bufferbloat Grade" of "A+" or "A", then it's all good, otherwise using QoS should achieve those scores.

Re: New to fibre settings for TP-Link ac 1200

mort7890 — Fri, 19 Jan 2024 11:42:10 GMT

Hi @Anonymous just changed over to SoGEA and speeds have dropped so followed your link and tested for bufferbloat result showed an "F" not even fast enough for 4k video. Before goiung to SoGEA my speed was around 40 - 50 Mbps but now shows only 26 Mbps reported to PN so will see what happens next, however I did not try bufferbloat before and unsure of the QoS terminology

Re: New to fibre settings for TP-Link ac 1200

jab1 — Fri, 19 Jan 2024 11:46:48 GMT

@mort7890 What router are you using, and has your connection dropped at any point recently? - this sounds like a connection issue, as merely changing to SoGEA should have zero effect on performance.

Re: New to fibre settings for TP-Link ac 1200

mort7890 — Fri, 19 Jan 2024 12:01:59 GMT

Hi @jab1 Using the PN Hub2 Router, dropped at 05.11 this morning reason unknown and have asked PN why. Renewed my contract 2 days ago with PN and the phone was discontinued so presume I am now on SoGEA. Checked the router this morning and my speed has dropped to 28 d/l and 6 u/l

I looked at the default gateway 172.16.17.177 thought I would query it through IP Address Lookup and it appears to be a Private IP Address LAN

Re: New to fibre settings for TP-Link ac 1200

jab1 — Fri, 19 Jan 2024 13:33:40 GMT

@mort7890 Any answers from PN yet? If not, and you would like me to cast an eye over things:-

For Community members to be able to help, information from these sites, as screenshots, posted as pictures within the topic, not as attachments:-

BT Broadband Availability Checker (obscuring your phone number), where a landline phone is no longer supplied or known use the address version BT Broadband Address Availability (obscuring your address)

BTW Performance Tester - Over a wired (Ethernet) connection if at all possible, please report the 'ADDITIONAL DIAGNOSTICS'. This test is recommended to be performed with only one device connected.

Sight of the broadband connection status from your Hub (with the 'Username' obscured) would also be of help.

For the Hub One -

Navigate from the Home Screen to Troubleshooting > Helpdesk

For the Hub Two -

Navigate from the Home Screen to Advanced Settings > Technical Log > Information

Where the phone line is still active, it may also be a good idea to report the results of a Quiet Line Test - dial 17070 option 2 from a (preferably corded) phone. After the confirmation of your phone number, there should be total silence apart from the regular 'Quiet Line Test' announcement. Any other noise - report a PHONE fault first.

If you are unsure about any of the above, please just ask - I am happy to help.

Re: New to fibre settings for TP-Link ac 1200

mort7890 — Fri, 19 Jan 2024 14:32:53 GMT

Hi @jab1

No answers as yet from PN also did try to send one screen shot to them but was rejected as it stated it was a virus, my scanner said it was perfectly clear.

Just a small query on the BTW Performance Tester Additional Diagnostics, what do I put in the form please as I do not have a phone number.

Re: New to fibre settings for TP-Link ac 1200

jab1 — Fri, 19 Jan 2024 14:38:04 GMT

@mort7890 Don't worry about the additional diagnostics, it is clear from you router details that you have an xDSL connection issue - see the 'uptime'.

Can you please export your Hubs Error log and attach it to a reply.

Re: New to fibre settings for TP-Link ac 1200

mort7890 — Fri, 19 Jan 2024 16:05:55 GMT

Hi @jab1

There is a disconnection around 12.00 noon today this was when I removed all my phone equipment including filter.

Speed when transferred over Wednesday evening was 50 Mbps d/l 21 Mbps u/l did not check yesterday and only checked today to see what speed was showing on the router.

Re: New to fibre settings for TP-Link ac 1200

jab1 — Fri, 19 Jan 2024 16:32:03 GMT

Something went wrong around 1945 on the 17th - your connection, up and down plummeted when it returned, but I don't know why - your noise margin is unaffected, which is strange.

Re: New to fibre settings for TP-Link ac 1200

mort7890 — Fri, 19 Jan 2024 17:10:17 GMT

Hi @jab1

I had been informed by PN that my Phone would cease on the 17th and it was around 17.45 that I noticed a line cord error and the phone was dead but nothing at 19.45

Still not heard anything from PN

Jack

Re: New to fibre settings for TP-Link ac 1200

jab1 — Fri, 19 Jan 2024 17:13:57 GMT

I was just going to say, @mort7890 that one thing that has occurred to me is that for some reason, you could - wrongly - have been put on a 40/10 profile when they did the SoGEA switch - the connection speeds before and after would tally in that case.

Re: New to fibre settings for TP-Link ac 1200

MisterW — Fri, 19 Jan 2024 17:20:38 GMT

Not really, if the line was capable of 50Mb , then it would sync at 40 on a 40/10 profile not 28!

Looks like the phone line was actually physically disconnected (didnt think they did that!) and in the process something was disturbed in the cabinet