topic Re: New Plusnet Hub 2 WiFi keeps dropping in My Router

New Plusnet Hub 2 WiFi keeps dropping

vjclements — Wed, 17 Jan 2024 09:42:33 GMT

Good morning,

I have just upgraded from a Hub1 to a Hub2 and ever since I have had issues with the WiFi dropping out causing devices to lose connectivity.

Nothing else has changed other than the new router yet devices (such as my Lenovo SmartClock and Freeview box) keep dropping the WiFi connection.

I also note that when I log into the router under the "My Network>My Devices" tab I can expand the 2.4GHz tab - and literally ALL my devices are on 2.4GHz HOWEVER I cannot expand the 5GHz tab!???

This leads me to believe there is a problem with 5GHz???

Any advice greatly appreciated

I am currently on Ultimate Fibre

Re: New Plusnet Hub 2 WiFi keeps dropping

Dan_the_Van — Wed, 17 Jan 2024 10:08:31 GMT

@vjclements welcome to the community

The Hub two GUI does not really work that well on a smart phone, I am tempted to comment that you might not have any 5GHz devices connected.

On the Home page what do you see in the My devices field? It should detail the number connections for Ethernet, 2.4 and 5GHz.

Changing the browser to use desktop site when viewing the site might help, but I suggest using a tablet for a larger screen or better still a PC

HTH

EDIT: Does the Wireless field show both 2.4 and 5GHz status as on?

Re: New Plusnet Hub 2 WiFi keeps dropping

vjclements — Wed, 17 Jan 2024 13:28:05 GMT

Hi Dan,

Thanks for your post - I will have a look tonight and load it up on a laptop and see if it displays differently.

On the homepage it does indeed list all devices and they are either connected via ethernet or 2.4GHz - there is nothing showing anything connected via 5GHz (despite having 2 iPad's, 2 laptops an XBOX Series X a Bosch Smart Dish Washer and a Lenovo Smart Clock all connected via WiFi). Surely at least one of those should be on 5GHz??

I will feed back my findings tomorrow!

Re: New Plusnet Hub 2 WiFi keeps dropping

Dan_the_Van — Wed, 17 Jan 2024 15:45:47 GMT

I would expect 5GHz devices to connect if in range, the home screen Wireless and My devices should be something like below with devices attached

The Hub does have a event log which might help determining the problem

http://192.168.1.254 Home >Advanced Settings >Technical log >Event log Select category "WIFI"

You should see devices connecting and the signal strength (RSSI) of the WIFI connection, lower the reading the stronger the signal

14:44:14, 17 Jan. 2.4G Client associate from 54:e0:19:9f:fc:69 (IP=192.168.1.151) RSSI=-47, Rate=52Mbps, host

14:21:47, 17 Jan. 5G Client associate from 3c:9c:0f:9b:ab:0e (IP=192.168.1.100) RSSI=-60, Rate=351Mbps, host

Is everything connecting to the Hub?