topic Re: Hub 2 Eero mesh wifi and Hive Hub Problems in My Router

Hub 2 Eero mesh wifi and Hive Hub Problems

ian4299 — Fri, 05 Jan 2024 11:20:26 GMT

After signing up for 1 gig download with Plusnet and being sent as a new customer a refurbished Hub 2 ! Very very slow download speeds ie 12 Mbps !!! Plusnet said it was a line fault ! Openreach tier 1 and teir 2 help could not find the problem ! (did you know teir 3 is to pray to the Lord ) Plusnet sent me a new router. This worked well but my attached Eero mesh wifi was delivering slow speeds ie 110Mbps down. After 2 hours on the phone to Eero support I was asked to play detective and scan the house for high signals , then move my eero mesh extender to the high spots. This helped with the wifi speed.

But eero told me to turn off the wifi from the Plusnet home hub and disconnect all cat 5 connections from the Hub 2 as well.

connecting a powered switch for my other cat 5 devices. Oh dear !!!!!!!! the Hive Hub does not connect when attached through a switch ! We had a very cold night with no Heating. On phoning the Hive helpline and 2 hours of rubbish instructions Hive cut me off !!

Plug the hive hub directly into the Pusnet Hub 2 and bingo we had control of our Heating.

I hope this little tale will help someone and prevent a cold night.

Cheers

Re: Hub 2 Eero mesh wifi and Hive Hub Problems

Baldrick1 — Fri, 05 Jan 2024 12:09:33 GMT

Moderator's note:
Thread moved from Full Fibre to My Router.

Re: Hub 2 Eero mesh wifi and Hive Hub Problems

MisterW — Fri, 05 Jan 2024 12:13:19 GMT

@ian4299 did you know teir 3 is to pray to the Lord

No, but it wouldnt surprise me🤣 Having seen what hoops an OR engineer had to jump through to get to Tier 2, I hate to think what was necessary for Tier 3😀

I was asked to play detective and scan the house for high signals , then move my eero mesh extender to the high spots.

Been there with helping a neighbour, the Eero automatically scans and changes its wifi channels to (attempt) to reduce interference from adjacent networks and there's no way to disable it and set channels manually. Problem is that if a device is in a different area of the house, its interference from others could be significantly different to what the Eero sees, so the Eero selected channel may not be the best.

But eero told me to turn off the wifi from the Plusnet home hub and disconnect all cat 5 connections from the Hub 2 as well.

Turning off the Hub wifi is a good idea, but disconnecting wired connections is rubbish!

Oh dear !!!!!!!! the Hive Hub does not connect when attached through a switch !

That's a bit strange, I can only guess that the Hive couldn't negotiate a compatible link speed with the switch, can't see why though?

Re: Hub 2 Eero mesh wifi and Hive Hub Problems

dvorak — Sun, 07 Jan 2024 18:57:02 GMT

Why is the Eero plugged into the Hub2? It should be directly connected to the ONT for it to work in the best way.

Re: Hub 2 Eero mesh wifi and Hive Hub Problems

ian4299 — Sun, 07 Jan 2024 20:52:12 GMT

Help me please ,What is an ONT ?

Re: Hub 2 Eero mesh wifi and Hive Hub Problems

jab1 — Sun, 07 Jan 2024 21:08:46 GMT

,What is an ONT ?

Optical Network Termination - the box that your Hub plugs into instead of your Master Socket when you are on Full Fibre.

Re: Hub 2 Eero mesh wifi and Hive Hub Problems

greygit1 — Sun, 07 Jan 2024 23:00:47 GMT

The "T" is also termed as ...

Terminal

Terminator.

And it's a modem.

Re: Hub 2 Eero mesh wifi and Hive Hub Problems

ian4299 — Mon, 08 Jan 2024 10:53:26 GMT

If I plug the eero directly into the ONT . I have no control of the settings for my internet connection. Plusnet help say they can not help me through lack of Knowledge !!!!!!!

A technical expert will contact me ! Watch this space.

Re: Hub 2 Eero mesh wifi and Hive Hub Problems

dvorak — Mon, 08 Jan 2024 11:05:54 GMT

What settings do can't you control with the Eero?

Re: Hub 2 Eero mesh wifi and Hive Hub Problems

MisterW — Mon, 08 Jan 2024 11:06:09 GMT

@ian4299 to connect your Eero directly to the ONT , you will need to set the Eero to PPPoE with your Plusnet credentials. Instructions for setting Eero to PPPoE are here https://support.eero.com/hc/en-us/articles/5382599417371-PPPoE-Setup-Instructions

The username will be <youraccountname>@plusdsl.net and the password is the one you use to login to the member centre https://www.plus.net/member-centre/login