Consistent internet/wireless issues

doug3 — Thu, 28 Dec 2023 09:27:42 GMT

Hi,

My Mum has been having consistent issues over the last few weeks with her internet. It is dropping out consistently throughout the day for maybe a couple of minutes at a time - throughout the day. Looking in the router logs i can see:-

09:04:40, 28 Dec.	(57291.580000) PTM over DSL is up
09:04:36, 28 Dec.	(57287.450000) CWMP: session closed due to error: Could not resolve host
09:04:36, 28 Dec.	(57287.430000) CWMP: Server URL: https://pbthdm.bt.mo; Connecting as user: ACS username
09:04:36, 28 Dec.	(57287.430000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE'
09:04:06, 28 Dec.	(57257.080000) CWMP: session closed due to error: Could not resolve host
09:04:05, 28 Dec.	(57257.020000) CWMP: Server URL: https://pbthdm.bt.mo; Connecting as user: ACS username
09:04:05, 28 Dec.	(57257.010000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE'
09:04:05, 28 Dec.	(57256.650000) CWMP: Initializing transaction for event code 4 VALUE CHANGE
09:04:03, 28 Dec.	(57254.430000) PTM over DSL is down after 2 minutes uptime

Helpdesk Info

1. Product name:	Plusnet Hub
2. Serial number:	+081441+NQ95264857
3. Firmware version:	Software version 4.7.5.1.83.8.289.1.3 Last updated 12/10/21
4. Board version:	Plusnet Hub One
5. DSL uptime:	0 days, 00:12:45
6. Data rate:	352 / 17196
7. Maximum data rate:	313 / 33175
8. Noise margin:	3.8 / 13.5
9. Line attenuation:	27.1 / 22.0
10. Signal attenuation:	27.0 / 20.8
11. Data sent/received:	658.8 MB / 16.2 GB

I have tried restarting the router with no joy - still getting the issue.

Anyone able to offer some advice please? I did wonder if i need a new router as the one my mum is using is very old (so is the firmware but i cant see an obvious way to upgrade the firmware). Any advice appreciated.

Re: Consistent internet/wireless issues

Baldrick1 — Thu, 28 Dec 2023 10:01:36 GMT

@doug3 Welcome to the Plusnet Community Fora.

Report a fault using the mobile bot, see. https://www.plus.net/help/report-a-problem/broadband/#broadband

Re: Consistent internet/wireless issues

willcutforth — Thu, 28 Dec 2023 17:20:09 GMT

Evening @doug3 sorry to hear about the issues.

I am going to PM you and I just need the username for your mum's account.

topic Re: Consistent internet/wireless issues in My Router

Consistent internet/wireless issues

Re: Consistent internet/wireless issues

Re: Consistent internet/wireless issues