topic Re: Bt home hu 6 in My Router

Bt home hu 6

Jford965 — Sat, 09 Dec 2023 08:36:03 GMT

My Internet recently stopped working plusnet sent a outreach engineer which got it working again now my bt hub wont connect keep getting orange light tried all advice on forums still won't work don't understand as it was working fine until had problem and engineer came out plugged a machine into bt phone line mow won't connect 🙄 please can anyone help would be much appreciated 😉 many thanks 😊

Re: Bt home hu 6

MisterW — Sat, 09 Dec 2023 09:07:42 GMT

Did someone factory reset the Hub ? have you checked that the correct username & password is still configured on the BT Hub ?

Re: Bt home hu 6

Jford965 — Sat, 09 Dec 2023 09:18:06 GMT

The hub has been factory reset but you can't even get o the hub manager page even with the details on the hub all I get is connected but no Internet I had no problems before my Internet went down I've had previously changed all the hubs details to plusnet settings and it worked fine only had problem since Internet went down I've tried all the advice on the forums nothing works

Re: Bt home hu 6

MisterW — Sat, 09 Dec 2023 09:29:43 GMT

@Jford965 if the hub has been factory reset then you WILL need to reenter your Plusnet username & password. The detailed instructions are here https://community.plus.net/t5/My-Router/Using-the-BT-Smarthub-6-on-a-Plusnet-Account/m-p/1587673#M8557

If you are connecting wireless to the Hub , then check that you are using the correct wirless password (label on back of hub ) as it MAY have changed during the reset

Re: Bt home hu 6

Baldrick1 — Sat, 09 Dec 2023 10:04:47 GMT

Are you trying to input your Plusnet credentials with the DSL cable plugged in? It MUST be disconnected whilst you do this.

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Thread moved from Broadband to My Router