topic Fibre dropping out after 5 minutes in My Router

Fibre dropping out after 5 minutes

VYEATS — Sun, 29 Oct 2023 07:42:16 GMT

Hi I am new to Plusnet and fibre was dropping out every 5 mins then saying password was wrong! Have tried everything but disabling 5Ghz has worked-do I need this? Will it impact on my speed please?

Re: Fibre dropping out after 5 minutes

Baldrick1 — Sun, 29 Oct 2023 07:58:48 GMT

Moderator's note:
Topic moved from Broadband to My Router

Re: Fibre dropping out after 5 minutes

MisterW — Sun, 29 Oct 2023 08:04:08 GMT

Have tried everything but disabling 5Ghz has worked-do I need this? Will it impact on my speed please?

@VYEATS if all your devices are only 2.4ghz compatible , then No. However 2.4ghz is limited to around 100Mb real world speed, so if you've got devices capable of using the 5ghz band then they will suffer the reduced speed.

This https://www.intel.com/content/www/us/en/products/docs/wireless/2-4-vs-5ghz.html gives a good explanation

Re: Fibre dropping out after 5 minutes

jab1 — Sun, 29 Oct 2023 08:05:42 GMT

Welcome to the forums, @VYEATS . What you have said above sounds very strange. If your connection was dropping out 'every 5 minutes' that suggests a network issue, Saying the password was wrong suggests your username/password combination was still set to <setup@plusdsl.net>, rather than <youraccountname@plusdsl.net>, and disabling 5Ghz is a slight red herring - that will have no bearing at all.

Re: Fibre dropping out after 5 minutes

VYEATS — Sun, 29 Oct 2023 08:07:50 GMT

Hi I checked that, it was definitely my username not setup@

Re: Fibre dropping out after 5 minutes

jab1 — Sun, 29 Oct 2023 08:09:37 GMT

What happens if you re-enable 5Ghz?

Re: Fibre dropping out after 5 minutes

Baldrick1 — Sun, 29 Oct 2023 08:12:43 GMT

@jab1

My reading is that the network is up and fine as it works when devices are connected via the 2.4GHz band. The problem is therefore the rejection of the 5GHz SSID password, presumably an incorrect flag being raised by the synchronised 2.4 and 5GHz bands.

Re: Fibre dropping out after 5 minutes

jab1 — Sun, 29 Oct 2023 08:14:51 GMT

Thanks, @Baldrick1 . Hadn't thought of that, but AIUI, both bands use the same P/W?

Re: Fibre dropping out after 5 minutes

VYEATS — Sun, 29 Oct 2023 08:16:45 GMT

I’m too scared to!

Re: Fibre dropping out after 5 minutes

VYEATS — Sun, 29 Oct 2023 08:49:51 GMT

Ok I’ve turned the 5 g back on and downstairs devices still working but upstairs ones can’t connect to internet

Re: Fibre dropping out after 5 minutes

jab1 — Sun, 29 Oct 2023 08:51:42 GMT

Strange. What devices do you have upstairs, and how old are they?

Re: Fibre dropping out after 5 minutes

VYEATS — Sun, 29 Oct 2023 08:52:46 GMT

Amazon fire stick old version and a HP pc 2 years old

Re: Fibre dropping out after 5 minutes

jab1 — Sun, 29 Oct 2023 08:57:48 GMT

What message do you get on the PC? I suspect the Firestick uses 2.4Ghz only. Did these items connect whilst the 5Ghz was turned off?

Re: Fibre dropping out after 5 minutes

VYEATS — Sun, 29 Oct 2023 08:58:40 GMT

Yes they worked on 2.4

Re: Fibre dropping out after 5 minutes

jab1 — Sun, 29 Oct 2023 09:01:18 GMT

In that case, and providing you are on FTTC and not Full Fibre (FTTP), my suggestion is to turn the 5Ghz off.

Re: Fibre dropping out after 5 minutes

Baldrick1 — Sun, 29 Oct 2023 09:10:30 GMT

@VYEATS

The probable way to keep both bands and solve your problem is in Post #2 of this thread. https://community.plus.net/t5/Tech-Help-Software-Hardware-etc/Separate-Bands-with-a-Smarthub-2-or-Plusnet-Hub-2/m-p/1843141#M92270

Just install a cheap single band extender upstairs and connect you problematic devices to this.

Re: Fibre dropping out after 5 minutes

Dan_the_Van — Mon, 30 Oct 2023 08:21:59 GMT

@VYEATS

What has not been suggested is to change the wireless performance mode of the Hub Two.

This wireless mode allows you to tune your wireless features to give you the best performance with all your wireless devices.
The Hub is automatically set to mode 1, I suggest trying mode 2

From the hubs home page >Advanced settings >Wireless > Wireless mode.

Mode meanings:-
Mode 1: Gives you the fullest featured wireless, maximising throughput and range.
Mode 2: Some devices can sometimes struggle to use the latest Wireless features, if you have any devices that can't get a good wireless connection, try using this mode. Selecting this mode may reduce the wireless range and throughput but improve connectivity.
Mode 3: Change to this mode if your wireless devices don't perform well using mode 1 or 2. Selecting this mode will reduce the latest features as well as wireless range and throughput compared to Mode 1 and 2. This will allow for the broadest range of devices to operate on the wireless.
The features that are reduced include: power saving procedures, traffic aggregation methods and Multiple Concurrent data streams.

HTH