https://community.plus.net/t5/My-Router/Urgent-help-needed/m-p/1940908#M36601 I'm a vulnerable customer and can't access Internet. My hub2 has a solid orange light. I've turned it off &amp; on, didn't fix problem. I've done factory reset, didn't fix problem. I'm left with no Internet access and help phone line is closed till 8am tomorrow morning. Can anyone help me with this problem? Sun, 08 Oct 2023 20:56:05 GMT 4L3x 2023-10-08T20:56:05Z https://community.plus.net/t5/My-Router/Urgent-help-needed/m-p/1940908#M36601 I'm a vulnerable customer and can't access Internet. My hub2 has a solid orange light. I've turned it off &amp; on, didn't fix problem. I've done factory reset, didn't fix problem. I'm left with no Internet access and help phone line is closed till 8am tomorrow morning. Can anyone help me with this problem? Sun, 08 Oct 2023 20:56:05 GMT https://community.plus.net/t5/My-Router/Urgent-help-needed/m-p/1940908#M36601 4L3x 2023-10-08T20:56:05Z https://community.plus.net/t5/My-Router/Urgent-help-needed/m-p/1940909#M36602 <P><a href="https://community.plus.net/t5/user/viewprofilepage/user-id/125731">@4L3x</a> Unfortunately, there are no Plusnet Help Team staff around this late, and it is difficult to say what your problem may be. Is your phone line silent?</P> Sun, 08 Oct 2023 21:02:42 GMT https://community.plus.net/t5/My-Router/Urgent-help-needed/m-p/1940909#M36602 jab1 2023-10-08T21:02:42Z https://community.plus.net/t5/My-Router/Urgent-help-needed/m-p/1940912#M36603 I don't have a landline phone. Just a fibre broadband package. Sun, 08 Oct 2023 21:17:05 GMT https://community.plus.net/t5/My-Router/Urgent-help-needed/m-p/1940912#M36603 4L3x 2023-10-08T21:17:05Z https://community.plus.net/t5/My-Router/Urgent-help-needed/m-p/1940913#M36604 <P>OK - in that case, I'm afraid you will have to wait until 8AM.</P> Sun, 08 Oct 2023 21:20:22 GMT https://community.plus.net/t5/My-Router/Urgent-help-needed/m-p/1940913#M36604 jab1 2023-10-08T21:20:22Z https://community.plus.net/t5/My-Router/Urgent-help-needed/m-p/1940916#M36605 Thanks for trying to help Sun, 08 Oct 2023 21:32:57 GMT https://community.plus.net/t5/My-Router/Urgent-help-needed/m-p/1940916#M36605 4L3x 2023-10-08T21:32:57Z https://community.plus.net/t5/My-Router/Urgent-help-needed/m-p/1940935#M36606 <P><SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.plus.net/t5/user/viewprofilepage/user-id/125731">@4L3x</a></SPAN> Sorry to hear about your issues, especially since you are a vulnerable customer. In testing there is no fault so we just need to check a few things out with you. Are you able to tell us exactly what the lights are doing on the ONT (The Openreach modem) and the router please? Also, if you can send in photos of the setup in general that would be great <img class="lia-deferred-image lia-image-emoji" src="https://community.plus.net/html/@104CD63F9302A50EF5EC70FE32BB8AA1/images/emoticons/smiley.gif" alt="Smiley" title="Smiley" /></P> Mon, 09 Oct 2023 07:54:29 GMT https://community.plus.net/t5/My-Router/Urgent-help-needed/m-p/1940935#M36606 willcutforth 2023-10-09T07:54:29Z