https://community.plus.net/t5/My-Router/New-router/m-p/1935227#M36234 Another new router arrived today! It looks like the original order didn't get cancelled after all. Can I return this additional router by printing a return label via the website? Thu, 24 Aug 2023 14:48:34 GMT SteveWoods42 2023-08-24T14:48:34Z https://community.plus.net/t5/My-Router/New-router/m-p/1933741#M36108 I recently renewed my broadband contract for another 2 years. At the time I declined the new router but would like to change my mind and request a new hub 2 please. Happy to pay the £6.95 postage cost. Mon, 14 Aug 2023 11:58:40 GMT https://community.plus.net/t5/My-Router/New-router/m-p/1933741#M36108 SteveWoods42 2023-08-14T11:58:40Z https://community.plus.net/t5/My-Router/New-router/m-p/1933744#M36109 <P><a href="https://community.plus.net/t5/user/viewprofilepage/user-id/123983">@SteveWoods42</a> Give Plusnet a call - it will be quicker than waiting for a reply on here.</P> Mon, 14 Aug 2023 12:01:53 GMT https://community.plus.net/t5/My-Router/New-router/m-p/1933744#M36109 jab1 2023-08-14T12:01:53Z https://community.plus.net/t5/My-Router/New-router/m-p/1933949#M36117 <P><SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.plus.net/t5/user/viewprofilepage/user-id/123983">@SteveWoods42</a></SPAN> - Hiya I'll be able to get that sorted for you just reply to this ticket @ <A href="https://www.plus.net/wizard/?p=view_question&amp;id=236218072." target="_blank">https://www.plus.net/wizard/?p=view_question&amp;id=236218072.</A> Let me know on here when you have. Cheers</P> <P><BR />&nbsp;</P> Wed, 16 Aug 2023 10:19:47 GMT https://community.plus.net/t5/My-Router/New-router/m-p/1933949#M36117 James30 2023-08-16T10:19:47Z https://community.plus.net/t5/My-Router/New-router/m-p/1933955#M36118 Hi James,<BR /><BR />Tried to follow the link supplied but get an error stating the ticket could not be opened. Please advise. Wed, 16 Aug 2023 11:06:24 GMT https://community.plus.net/t5/My-Router/New-router/m-p/1933955#M36118 SteveWoods42 2023-08-16T11:06:24Z https://community.plus.net/t5/My-Router/New-router/m-p/1933957#M36119 <P><SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.plus.net/t5/user/viewprofilepage/user-id/123983">@SteveWoods42</a></SPAN> - My bad, it look like the full stop at the end was in the link. <A href="https://www.plus.net/wizard/?p=view_question&amp;id=236218072" target="_blank">https://www.plus.net/wizard/?p=view_question&amp;id=236218072</A></P> Wed, 16 Aug 2023 11:17:13 GMT https://community.plus.net/t5/My-Router/New-router/m-p/1933957#M36119 James30 2023-08-16T11:17:13Z https://community.plus.net/t5/My-Router/New-router/m-p/1933959#M36120 Thanks James. I have now responded to the ticket. Wed, 16 Aug 2023 11:28:18 GMT https://community.plus.net/t5/My-Router/New-router/m-p/1933959#M36120 SteveWoods42 2023-08-16T11:28:18Z https://community.plus.net/t5/My-Router/New-router/m-p/1933966#M36121 <P><SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.plus.net/t5/user/viewprofilepage/user-id/123983">@SteveWoods42</a></SPAN> - Brill, replied and sorted that out for you.&nbsp;</P> Wed, 16 Aug 2023 12:01:52 GMT https://community.plus.net/t5/My-Router/New-router/m-p/1933966#M36121 James30 2023-08-16T12:01:52Z https://community.plus.net/t5/My-Router/New-router/m-p/1934514#M36173 Hi James, expected new router to arrive yesterday but still not arrived with today's post. Sat, 19 Aug 2023 10:33:21 GMT https://community.plus.net/t5/My-Router/New-router/m-p/1934514#M36173 SteveWoods42 2023-08-19T10:33:21Z https://community.plus.net/t5/My-Router/New-router/m-p/1934662#M36174 <P>Sorry to hear that <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.plus.net/t5/user/viewprofilepage/user-id/123983">@SteveWoods42</a></SPAN>&nbsp;</P> <P>It looks like things have got stuck so I've cancelled it and reordered it for you.</P> <P>All being well it'll be dispatched today or tomorrow&nbsp;</P> Mon, 21 Aug 2023 07:54:19 GMT https://community.plus.net/t5/My-Router/New-router/m-p/1934662#M36174 MatthewWheeler 2023-08-21T07:54:19Z https://community.plus.net/t5/My-Router/New-router/m-p/1934942#M36214 Many thanks. New router arrived today. All setup and working well! Tue, 22 Aug 2023 15:55:55 GMT https://community.plus.net/t5/My-Router/New-router/m-p/1934942#M36214 SteveWoods42 2023-08-22T15:55:55Z https://community.plus.net/t5/My-Router/New-router/m-p/1935211#M36233 <DIV style="overflow:auto;"> <P>Awesome, glad to hear it. Let us know if you need anything else.</P> </DIV> Thu, 24 Aug 2023 13:20:58 GMT https://community.plus.net/t5/My-Router/New-router/m-p/1935211#M36233 willcutforth 2023-08-24T13:20:58Z https://community.plus.net/t5/My-Router/New-router/m-p/1935227#M36234 Another new router arrived today! It looks like the original order didn't get cancelled after all. Can I return this additional router by printing a return label via the website? Thu, 24 Aug 2023 14:48:34 GMT https://community.plus.net/t5/My-Router/New-router/m-p/1935227#M36234 SteveWoods42 2023-08-24T14:48:34Z https://community.plus.net/t5/My-Router/New-router/m-p/1935229#M36235 <P><a href="https://community.plus.net/t5/user/viewprofilepage/user-id/123983">@SteveWoods42</a> Yes you can - just make sure you use the 'duplicate item' description as the reason for return.</P> Thu, 24 Aug 2023 14:56:07 GMT https://community.plus.net/t5/My-Router/New-router/m-p/1935229#M36235 jab1 2023-08-24T14:56:07Z https://community.plus.net/t5/My-Router/New-router/m-p/1935236#M36236 <P>Many thanks John.&nbsp;</P> Thu, 24 Aug 2023 15:42:38 GMT https://community.plus.net/t5/My-Router/New-router/m-p/1935236#M36236 SteveWoods42 2023-08-24T15:42:38Z