topic Re: Bridge mode - Hub2 in My Router

Bridge mode - Hub2

dejnekas — Wed, 31 May 2023 19:50:32 GMT

The latest model of Hub2 offers Bridge mode that allows to use an external firewall to log in using PPPOE. I have tried to do that Cisco ASA as per Cisco's manual, but I could not establish the session.

I have tried to connect my FW to each port in that Hub2.

Does anyone know if this should actually work?

Thanks,

Re: Bridge mode - Hub2

dvorak — Wed, 31 May 2023 20:22:31 GMT

Moderators Note

This topic has been moved from Broadband to My Router

Re: Bridge mode - Hub2

Dan_the_Van — Thu, 01 Jun 2023 07:41:49 GMT

In most cases the Hub two does work in bridge mode with no problems, I can not comment for cisco products.

The PPPoE login details are:-

Broadband username or login name - yourusername@plusdsl.net
Connection type or encapsulation - PPPoE Always On
Password - The password you use for the members centre
CHAP authentication
NO VLAN is required
You connect to any LAN port (not the WAN port)

You still have access to the Hub Two event logs by connecting a standalone PC with an IP address in the 192.168.1.0/24 range, this assume the Hub two is still using the default IP range.

From the Hub Two home page 192.168.1.254 navigate to >Advanced settings >Technical Log >Event log. Log categories WAN and PPP are the most useful.

If you are FTTP (Full Fibre) then the Hub Two is not required as the ONT is the modem, the login details above are still used.

HTH

Re: Bridge mode - Hub2

dejnekas — Thu, 01 Jun 2023 08:02:56 GMT

Hi,

Thanks for your response. I tried this morning and no luck so far. However I have noticed that in Hub's configuration page my broadband username is different than my username that I use to log in to the Plusnet website. I suppose I should use the username from the Hub config page. There's also a password provided (obfuscated) which I don't know - is it the same as password to log in to the website?

If not, how can I find out what the password is? Shall I call to Support?

Thanks in advance.

Re: Bridge mode - Hub2

Dan_the_Van — Thu, 01 Jun 2023 08:22:58 GMT

Did you buy the Hub on line or was it supplied by plusnet? If it was bought online then it could be using the previous owners details. But in bridge mode the modem does not need the login details the router does that function.

Your broadband user name and password is the same as the account name and password used to login to the members centre. You just add @plusdsl.net to the end of the account name for the broadband login name. I would use these.

HTH

Re: Bridge mode - Hub2

Baldrick1 — Thu, 01 Jun 2023 08:48:10 GMT

@dejnekas

If the hub was supplied by Plusnet then it looks like there is a screw up in the Plusnet router configuration system and you are connecting to another customer’s account. Presumably the other customer is using yours. This could be a problem if you use a different router resulting in two of you trying to use the same port.

Try a factory reset on the hub by pushing a paperclip or similar in the reset hole. Keep the switch closed until you get a green light to see if that corrects it.

Re: Bridge mode - Hub2

dejnekas — Thu, 01 Jun 2023 08:50:50 GMT

Thanks Both for your response.

Indeed I have tried using my credentials that I use to log in to the Plusnet website and it didn't work. This what I see in the Hub's config page, the username is completely different - kind of random generated.

I received this hub from Plusnet, so I assumed it was new - it looked like new. When I tried to use that username and mine password to log in to the website, it did not work....

I will try to reset it tonight and in case it won't work I will call Support.

Thanks for your help. I will post an update tonight.

Re: Bridge mode - Hub2

RealAleMadrid — Thu, 01 Jun 2023 09:00:51 GMT

@Baldrick1 Not sure how you have come up with that conclusion, if the OP is using the Hub2 in bridge mode the username and password info in the Hub2 are irrelevant as they are not used. The login credentials would come from the Cisco Firewall/router. I suspect it is the configuration of the Cisco device that is the problem, I have heard that they are a bit problematical to set up.

From the Op's latest post it may just be username and password confusion.

Re: Bridge mode - Hub2

dejnekas — Thu, 01 Jun 2023 09:39:59 GMT

You were right @Baldrick1 ! I have just finished a call with Support and indeed this router has been used by the other user hence the old username was visible on that status page. The second problem was that it was not added to my account at all (!).

Support has added it using its serial number. After hard reset I can see my username on the status page.

Tonight I'll try one more time - I know that I have followed Cisco's configuration page so having hub added to my account and having configuration corrected on the router itself, there's a chance it will start working.

I'll post an update in tonight.

Re: Bridge mode - Hub2

Baldrick1 — Thu, 01 Jun 2023 10:25:16 GMT

@RealAleMadrid wrote:

@Baldrick1 Not sure how you have come up with that conclusion,

It goes like this. If two routers address labels are accidentally swapped during the shipping process, then the two customers would pick up the connections to each others account. That might not be noticed if the two customers had signed up for the same service.

If instead @dejnekas connects using his real username via the Cisco kit and the other user uses the Hub 2 you have two customers trying to connect to the same Plusnet input port.

If this is what has actually happened then hopefully the Plusnet agent has also had the wit to correct the other account, else there might still be problems.

Re: Bridge mode - Hub2

RealAleMadrid — Thu, 01 Jun 2023 13:54:14 GMT

@Baldrick1 I know exactly what can happen if 2 users try to connect with the same credentials, it's not good but I can't see any evidence in this thread to suggest that has happened.

@dejnekas Is your Broadband service activated? Can you connect using the Hub2 in Router (not Bridge) mode?

Re: Bridge mode - Hub2

dejnekas — Thu, 01 Jun 2023 14:12:07 GMT

@RealAleMadrid Indeed is has actually happened that I my hub was connected using someone else credentials.

And, yes, access to the internet works fine when Hub is not in bridge mode.

I will check bridge configuration one more time this evening. Having finally added it to my account I hope it will work as expected.

Re: Bridge mode - Hub2

MisterW — Thu, 01 Jun 2023 14:33:02 GMT

Having finally added it to my account I hope it will work as expected.

I'm afraid that will make no difference in bridge mode. The Hub does not use the credentials in bridge mode. Given that it now works in router mode with your account credentials, then the problem with the Cisco ASA is down to the PPPoE configuration, either incorrect credentials or some other configuration error e.g VLAN usage

Re: Bridge mode - Hub2

RealAleMadrid — Thu, 01 Jun 2023 15:33:46 GMT

@Baldrick1 Apologies, it appears you were correct, I should have read have read the thread more carefully.🙄

Re: Bridge mode - Hub2

dejnekas — Thu, 01 Jun 2023 18:54:40 GMT

HI Guys,

All is working now! It seems that registration of my serial number at ISP did the trick. Connection has been established within seconds and now all is working fine 🙂

Thanks for your help!

Re: Bridge mode - Hub2

Dan_the_Van — Fri, 02 Jun 2023 06:58:38 GMT

I fear there is a little more to this story, as the inclusion of the Hub Two serial number on the CWMP (TR069 system) would have only allowed the Hub to auto configure the correct broadband username and to allow remote functions when setup as a modem/router.

As previously mentioned in this thread if the Hub is in 'Bridge Mode' then it is invisible to the management system and plays no part in the login process, that is performed by the router attached.

Dan.

Re: Bridge mode - Hub2

Baldrick1 — Fri, 02 Jun 2023 07:09:24 GMT

@Dan_the_Van

True. As another wild theory, whilst we know that the OP could connect to the other users account, we know nothing about the correct account configuration and whether that was working before the Plusnet agent's intervention. We don't know what changes were actually made. Maybe it was more than just correcting the hub serial number in the database?.

Re: Bridge mode - Hub2

RealAleMadrid — Fri, 02 Jun 2023 09:57:14 GMT

@Dan_the_Van I agree that something odd is going on, the OP has not actually confirmed that the connection is working through the Cisco device and Hub2 in bridge mode, we are only assuming that is the case.

As you say putting the Hub2 on the TR069 management platform would be irrelevant if the Hub2 is in bridge mode.

@dejnekas Could you confirm that you are connecting by PPPoE on the Cisco with the Hub2 in bridge mode

Re: Bridge mode - Hub2

dejnekas — Fri, 02 Jun 2023 10:00:34 GMT

@RealAleMadrid yes, all going from FW via Hub2 in bridge mode. The only thing which is still not working is supposed to is the static public address - it has changed despite I have clearly asked to fix it.

So to summarize, Cisco ASA5510 is connected to port no 3 in hub that works in bridge mode - there's no WIFI from Plusnet visible anymore as well.

Re: Bridge mode - Hub2

RealAleMadrid — Fri, 02 Jun 2023 10:02:50 GMT

@dejnekas Thanks for confirming that.