topic Re: Missing the red-tipped ethernet cable? in My Router

Missing the red-tipped ethernet cable?

kmonahan — Thu, 25 May 2023 08:55:43 GMT

Hi all,

I recently received a new Hub Two router.

However, while the instructions refer to a red-tipped ethernet cable, there was none supplied in the box?

Is this normal, or should I have one?

Many thanks

Re: Missing the red-tipped ethernet cable?

MisterW — Thu, 25 May 2023 09:51:26 GMT

Its nothing special , its just a cat5e ethernet cable. Its got red ends just to make the instructions simple for an FTTP connection.

Re: Missing the red-tipped ethernet cable?

kmonahan — Thu, 25 May 2023 10:21:31 GMT

Oh yeah, I get that they are just basic ethernet cables - but my question is, should I have a red cable in the box?

Re: Missing the red-tipped ethernet cable?

MisterW — Thu, 25 May 2023 10:44:28 GMT

I'm afraid I don't know, its possible they are only supplied for FTTP connections. Hopefully a staff member will be along with a definitive answer

Re: Missing the red-tipped ethernet cable?

Mustrum — Thu, 25 May 2023 10:50:33 GMT

Do you have a DSL connection, and if so did you get a DSL cable?

You either get a DSL cable or an ethernet cable depending on the connection type.

Re: Missing the red-tipped ethernet cable?

willcutforth — Thu, 25 May 2023 15:57:49 GMT

Hey there @kmonahan you should have received a red tipped ethernet cable if you went full fibre, however if you are FTTC you won't have done!

Re: Missing the red-tipped ethernet cable?

kmonahan — Thu, 25 May 2023 18:16:22 GMT

Hi @willcutforth - it was a fibre upgrade to FTTP.
In the box, I got a yellow tipped ethernet cable, a power lead and the router itself.

No sign of any red ethernet cable despite it being mentioned in the instructions?

Re: Missing the red-tipped ethernet cable?

MatthewWheeler — Mon, 29 May 2023 06:44:56 GMT

Thanks for confirming @kmonahan

I suspect there may have been a mix-up with the router at the warehouse itself.

We're not able to send the cables out individually unfortunately but you should be able to obtain one yourself online or from any local electronics store

Re: Missing the red-tipped ethernet cable?

Anonymous — Mon, 29 May 2023 07:49:16 GMT

@MatthewWheeler

"I suspect there may have been a mix-up with the router at the warehouse itself.

We're not able to send the cables out individually unfortunately but you should be able to obtain one yourself online or from any local electronics store "

You forgot to tell @kmonahan where to send the bill for having to buy their own cable.

I assume that as you have said Plusnet should have supplied it, you won't be expecting them to pay for it themselves? 😉

Re: Missing the red-tipped ethernet cable?

Baldrick1 — Mon, 29 May 2023 08:31:00 GMT

As this is an upgrade there is no need to buy a cable, simply use one from the old router. They are the same as the yellow ended cables apart from the colour of the plugs being different.

Re: Missing the red-tipped ethernet cable?

Anonymous — Mon, 29 May 2023 08:43:43 GMT

@Baldrick1

OK, I was just highlighting the fact that @MatthewWheeler had appeared to suggest that @kmonahan rectified Plusnet's error at their own expense.

Too clarify:

AIUI, any equipment supplied by Plusnet is only on loan and must be returned to them when leaving PN?

If that is the case, then the equipment must be Plusnet's property, and is effectively rented from them as part of a broadband package?

Therefore, if any of that equipment, (Hub, power supply, associated cable etc), goes faulty during the broadband contract, then Plusnet are obliged to replace it at their cost, aren't they?

I only ask because I'm sure that I have seen reports elsewhere of people not taking up the offer of a free (for the cost of P&P), brand new router at the start of a new broadband contract, (continuing to use their old one), having that go faulty and being told that they must pay the full cost of a replacement. (Might not be Plusnet though).

Re: Missing the red-tipped ethernet cable?

Baldrick1 — Mon, 29 May 2023 08:54:43 GMT

AIUI, any equipment supplied by Plusnet is only on loan and must be returned to them when leaving PN?

Unless there has a change that has passed me by, then no. I know BT charges if hubs are not returned.

Re: Missing the red-tipped ethernet cable?

RealAleMadrid — Mon, 29 May 2023 16:13:29 GMT

@Anonymous What's all the fuss about, doesn't everyone have a few spare Ethernet cables red-tipped or not which is of no consequence.

I've got dozens of them and can make up many more if necessary. The fact that Plusnet shipped the wrong router package is hardly a terrible crime.😋

Re: Missing the red-tipped ethernet cable?

Anonymous — Mon, 29 May 2023 16:45:15 GMT

@RealAleMadrid

Oh yes, I have a box full of them - different colours and lengths 😀.

Not everyone does though.

I was just extending the point of should the OP have to pay to rectify Plusnet's error with this, to what happens with the rest of the equipment?

For example, if a new customer was sent a Hub without a power supply, or a faulty one, would the "official" response be to "go and buy one yourself, at your cost"?

Obviously not, so why is this different? 😉

Re: Missing the red-tipped ethernet cable?

Dan_the_Van — Mon, 29 May 2023 17:35:21 GMT

Not taking sides but this can be seen on the box my Hub Two came in

Re: Missing the red-tipped ethernet cable?

Anonymous — Mon, 29 May 2023 17:54:04 GMT

@Dan_the_Van

I didn't dispute what @Baldrick1 said at the time, but now you mentioned it, I checked my box: it says the same as yours!

I joined Plusnet about a year ago, so maybe the contracts have changed since Baldrick1 first joined PN?

Re: Missing the red-tipped ethernet cable?

Dan_the_Van — Mon, 29 May 2023 18:11:48 GMT

@Anonymous

I joined free online in 2003, I don't recall that message before

Dan

Re: Missing the red-tipped ethernet cable?

Anonymous — Mon, 29 May 2023 18:50:27 GMT

@Dan_the_Van

I think that it depends on when you received the Hub2, (or had it replaced by Plusnet)?

BT's "rules" changed in December 2019.

Obviously in 2003 you wouldn't have been using a Hub2, so possibly when you re-contracted at some point since then?

Re: Missing the red-tipped ethernet cable?

Baldrick1 — Mon, 29 May 2023 20:10:42 GMT

There’s difference between asking for it back and charging for it if it’s not returned. Have you seen any reference to the implications of failing to send it back?