topic Re: Hub Two band splitting "fix" in My Router

Hub Two band splitting "fix"

Rosy99 — Sat, 29 Apr 2023 21:01:42 GMT

From reading comments on here...do you think the "fix" for being able to split bands of buying an extender an acceptable response? I shouldn't need to buy another device to enable my equipment to connect to the internet that I already pay for! Plusnet should be either providing the ability to split bands through the router or providing us with extenders to "fix" their issue.

Re: Hub Two band splitting "fix"

jab1 — Sat, 29 Apr 2023 21:13:24 GMT

@Rosy99 Splitting bands on the Hub2 is not required - it was only required on the Hub1.

Re: Hub Two band splitting "fix"

Rosy99 — Sat, 29 Apr 2023 21:45:51 GMT

It is if you want to connect to stuff that only uses 2.4ghz...nothing important obviously, just a car charger 🙄

And it was necessary on the hub1, worked absolutely fine on that!!

So again, why should I have to pay more to have it working?

Re: Hub Two band splitting "fix"

jab1 — Sat, 29 Apr 2023 22:15:50 GMT

Ah - in that case , temporarily disable the 5Ghz band, connect the 2.4Ghz kit, re-enable the 5Ghz band.

Re: Hub Two band splitting "fix"

Baldrick1 — Sun, 30 Apr 2023 07:24:28 GMT

@Rosy99 wrote:
It is if you want to connect to stuff that only uses 2.4ghz...nothing important obviously, just a car charger

If you go into the Advanced Wireless settings and turn off the 5GHz band you can connect your car charger. You may find that you can then switch the %GHz band back on and the charger will stay connected.

Whether the fact that your charger not connecting to synchronised bands is a router problem or a design weakness in the charger is a debateable point. Either way the Plusnet Hub 2 is a rebadged BT Smarthub 2 with the same 'feature', so don't hold your breath hoping it will change any time soon.