topic Re: "Your old router won't work with your new fibre package." in My Router

"Your old router won't work with your new fibre package."

denguv — Mon, 10 Apr 2023 19:43:34 GMT

I'm about to renew my contract and I'm seeing this message. They want me to pay the postage cost for a Hub Two router.

BUT, I've been using my own router for years (an Asus one) and am very happy with it and don't wish to change it.

As far as I'm concerned, I'm renewing the contract so everything stays the same except the price I'm paying. So why would my old router not work exactly?

Re: "Your old router won't work with your new fibre package."

jab1 — Mon, 10 Apr 2023 19:55:12 GMT

@denguv If you are merely renewing your contract - not changing product - ignore the message. I don't know where you are seeing it, or who said it, but it is clearly wrong.

Re: "Your old router won't work with your new fibre package."

denguv — Tue, 11 Apr 2023 07:00:22 GMT

Thank you @jab1 , I appreciate the help. It appeared in a popup message while renewing.

Re: "Your old router won't work with your new fibre package."

jab1 — Tue, 11 Apr 2023 07:08:03 GMT

That message needs questioning - @MisterW / @Townman - any thoughts?

Re: "Your old router won't work with your new fibre package."

Dan_the_Van — Tue, 11 Apr 2023 07:24:48 GMT

@denguv

where you upgrading to Full Fibre or from Unlimited Broadband to Unlimited Fibre Broadband?

This would be the likely reason for the prompt to buy a new Hub

Re: "Your old router won't work with your new fibre package."

jab1 — Tue, 11 Apr 2023 07:40:41 GMT

@Dan_the_Van As I read it, this was a straight contract renewal, with no change of service provision.

Re: "Your old router won't work with your new fibre package."

Townman — Tue, 11 Apr 2023 08:45:24 GMT

If there is no change to the broadband product there is no NEED to change the router. That thought is not the same as there being no potential benefits to be had from a new router which might offer better WiFi or better connectivity stability. How Plusnet could assert that not knowing the user’s current router’s characteristics would though be a bit of a mystery.

Re: "Your old router won't work with your new fibre package."

bobpullen — Tue, 11 Apr 2023 08:56:04 GMT

I imagine there is an assumption being made based on what Plusnet-provided hub is currently associated with the OP's account. Whilst I accept this can be confusing where somebody is using aftermarket kit (as is the case here), it will be relevant in the vast majority of circumstances.

Re: "Your old router won't work with your new fibre package."

jab1 — Tue, 11 Apr 2023 09:04:39 GMT

@bobpullen I kinda see where you are coming from, but an increasing (from what I see) number of customers are using 'after-market' kit, and I would imagine 99%+ of people are on a VDSL connection, so unless the kit is not compatible with Full Fibre, should they be switching to that, is this true - or am I missing something?

Re: "Your old router won't work with your new fibre package."

MisterW — Tue, 11 Apr 2023 09:10:24 GMT

BUT, I've been using my own router for years (an Asus one) and am very happy with it and don't wish to change it.

How Plusnet could assert that not knowing the user’s current router’s characteristics would though be a bit of a mystery.

My guess would be that the OP has an old PN router , say a TG582 or Hub zero which has not been used for some time but is not compatible with FTTC without a modem. The system will still have that recorded against the account and so recommends the Hub Two. TBH its probably worth paying the P & P for it , if only to be used as a spare or for troubleshooting.

edit: Bob beat me to it

Re: "Your old router won't work with your new fibre package."

jab1 — Tue, 11 Apr 2023 09:14:34 GMT

Agree totally, @MisterW , but it could still be misconstrued - as it was by the OP.

Re: "Your old router won't work with your new fibre package."

Townman — Tue, 11 Apr 2023 09:53:59 GMT

Thank you @bobpullen

That's two mysteries solved today and it is not even (quite) time for coffee!

Re: "Your old router won't work with your new fibre package."

jab1 — Tue, 11 Apr 2023 09:56:39 GMT

Dunno about that, @Townman - I've just made my third of the day! 😀

Re: "Your old router won't work with your new fibre package."

chrisfrege — Tue, 11 Apr 2023 19:57:56 GMT

I am getting the same message on renewing. I have been using the HUB1 which works ok. I compare the specs with the HUB2 and see that wifi may be better with HUB2 but that is all. I am on a fibre 38-40mb deal and the renewal is the same. So I assume I do not really need to upgrade?

Re: "Your old router won't work with your new fibre package."

jab1 — Tue, 11 Apr 2023 20:13:42 GMT

@chrisfrege You do not NEED to upgrade, but the Hub2 is a better, more modern piece of kit, and for the £6.99 delivery charge is worth it, IMO.

Re: "Your old router won't work with your new fibre package."

denguv — Wed, 12 Apr 2023 11:58:15 GMT

I only just noticed all the replies to this.

I have a BT Openreach modem + Asus RT-AC68U.

I actually ended up paying the postage cost for the Hub Two because the last (long since discontinued) BT Openreach modem failed a few months ago and only managed to get it replaced the Openreach engineer had one in his van.

It seemed like a good idea to have the all-in-one Hub Two as a backup in case disaster strikes again.

Re: "Your old router won't work with your new fibre package."

jab1 — Wed, 12 Apr 2023 12:00:39 GMT

It is a good idea, @denguv . The Hub2 can be operated in bridge/modem only mode should the BT kit fail.

Re: "Your old router won't work with your new fibre package."

pjmarsh — Wed, 12 Apr 2023 15:25:07 GMT

The Openreach modems haven't been supplied by Openreach for quite some time. I'd imagine you were very lucky that the engineer happened to have one.