topic Re: Router in My Router

Router

stathe — Fri, 03 Mar 2023 18:08:24 GMT

I want a new router so How do I get one ?

Re: Router

jab1 — Fri, 03 Mar 2023 18:12:23 GMT

Either buy one yourself or ask for one at renewal. Why do you want one?

Re: Router

Mav — Fri, 03 Mar 2023 18:23:07 GMT

Moderator's note(s):

Thread moved from Broadband to My Router.

Re: Router

stathe — Fri, 03 Mar 2023 22:59:16 GMT

Wi fi not working so would like another from Plusnet soon

Re: Router

jab1 — Sat, 04 Mar 2023 08:08:45 GMT

'Wi-Fi not working' is not a helpful reply. Do you mean wireless devices are unable to get a signal, or you cannot connect to the internet?

Re: Router

willcutforth — Sat, 04 Mar 2023 15:01:22 GMT

Hey there @stathe which router is it that you have at the minute? What's the issue with the current one if you don't mind me asking? I can look at getting you another one.

Re: Router

stathe — Sat, 04 Mar 2023 17:12:55 GMT

It is a Netgear N 600 DGND3700/2 has been very good on my long line and is OK but sometimes WI Fi to rest of house fails and needs to be switched on and off I dont want any of my settings altered by the Plusnet people Thank you

Re: Router

stathe — Sat, 04 Mar 2023 17:14:59 GMT

Yes wireless sometimes fails

Re: Router

willcutforth — Sat, 04 Mar 2023 17:16:30 GMT

No worries, it will be £6.99 for the postage and packaging of the router is that ok?

Re: Router

jab1 — Sat, 04 Mar 2023 17:18:03 GMT

@stathe wrote:

It is a Netgear N 600 DGND3700/2 has been very good on my long line and is OK but sometimes WI Fi to rest of house fails and needs to be switched on and off I dont want any of my settings altered by the Plusnet people Thank you

Deleted in response to @willcutforth 's reply.

Re: Router

stathe — Sat, 04 Mar 2023 17:28:41 GMT

Yes O K will it go on my bill Thank you

Re: Router

willcutforth — Sat, 04 Mar 2023 17:52:51 GMT

It will be added to the bill you are right. Please can you reply to https://www.plus.net/wizard/?p=view_question&id=232157026 and I will sort it?

Re: Router

stathe — Sat, 11 Mar 2023 17:37:26 GMT

One of my sons has fixed up the new Plusnet 2 router How can I check the noise margin SNR ?it shows download and upload Mine needs to be low

Re: Router

stathe — Sat, 11 Mar 2023 17:43:47 GMT

Line attenuation SNR and Noise margin which I could see on my Netgear

Re: Router

jab1 — Sat, 11 Mar 2023 17:44:50 GMT

This page:

Re: Router

stathe — Sat, 11 Mar 2023 17:48:27 GMT

Thank you So how do I get there as it is so small

Re: Router

jab1 — Sat, 11 Mar 2023 17:50:19 GMT

Home>Advanced settings>Technical log

Re: Router

stathe — Sat, 11 Mar 2023 17:53:55 GMT

Yes Thank you with a dreaded password I see Thanks again

Re: Router

stathe — Sun, 12 Mar 2023 12:53:43 GMT

How about the SNR which was displayed on my Net gear how would I calculate or see ?

Re: Router

jab1 — Sun, 12 Mar 2023 13:08:38 GMT

This (slightly edited for security) is what should show:

Product code:Plusnet Hub Two
Serial number:XX
Firmware version:v0.08.00.08297-PN
Firmware updated:16-Nov-2022
Board version:R01
GUI version:1.9 16_08_2022
DSL uptime:0 Days 6 Hrs 12 Mins
Data rate:5.584 Mbps / 34.976 Mbps
Maximum data rate:5.675 Mbps / 37.731 Mbps
Noise margin:6.1 / 7.2
Line attenuation:11.8 / 21.9
Signal attenuation:11.6 / 19.0
VLAN id:101
Upstream error control:Off
Downstream error control:Off
Data sent / received:74.9 MB Uploaded / 511.1 MB Downloaded
Broadband username:
2.4 GHz wireless network name:
2.4 GHz wireless channel:Smart (Channel11)
5 GHz wireless network name:
5 GHz wireless channel:Smart (Channel36)
Wireless security:WPA2
Wireless mode:Mode 1
Firewall:On
MAC address:XX
Software variant:-
Boot loader:0.1.7-PN (Thu Nov 30 09:45:22 2017)