topic Re: Thought I had ordered a hub 2 router with my renewal in My Router

Thought I had ordered a hub 2 router with my renewal

moggies2 — Mon, 20 Feb 2023 02:05:43 GMT

Hello community,

First time posting here

So I recently renewed my contract and went with unlimited fibre extra. This went live on the 8/2/23.

I must have totally missed the option or something went a miss when asking for a hub 2 router, or I'm still waiting on it to arrive?

Do I ask here for help, or shall I cancel this current order (as I'm within 14 days) and reorder again in the hope I get my hub 2 router?

Appreciate the help.

Kind regards.

Re: Thought I had ordered a hub 2 router with my renewal

Dan_the_Van — Mon, 20 Feb 2023 07:46:14 GMT

@moggies2 welcome to the forum.

In my case I received an email to confirm I ordered a Hub Two when I renewed.

I would say there is no need to cancel the order to get one, try calling 0800 013 2632 and ask for one.

Dan

Re: Thought I had ordered a hub 2 router with my renewal

willcutforth — Tue, 21 Feb 2023 12:40:15 GMT

Hey there @moggies2

I can get a new router sent out but it would be 6.99 for the postage and packaging.

Is that ok with you?

Re: Thought I had ordered a hub 2 router with my renewal

moggies2 — Tue, 21 Feb 2023 13:49:50 GMT

Hi @willcutforth,

Yes that would be fine. How do I got about this? Also to confirm it'll be a hub 2 router?

Kind regards