topic Re: Unable to amend access controls on Plusnet hub manager in My Router

Unable to amend access controls on Plusnet hub manager

Reme12 — Sun, 15 Jan 2023 18:21:49 GMT

I have Plusnet wifi but actually use a BT Smart Hub 2 as a router (original Plusnet router didn't work). Everything has worked fine for several years but now I'm trying to change the access controls to limit the time my son has internet access on his device. I can log into the hub manager but it's grey coloured, not Plusnet branded, and the access control panel says refer to the app. It doesn't say which app and I can't find anything other than a Plusnet app for mobiles. I can download the BT app but can't gain access as I'm not actually a BT customer. Any ideas?

Re: Unable to amend access controls on Plusnet hub manager

Baldrick1 — Sun, 15 Jan 2023 19:31:21 GMT

Moderator’s Note

This topic has been moved from Broadband to My Router

Re: Unable to amend access controls on Plusnet hub manager

Townman — Sun, 15 Jan 2023 20:20:41 GMT

So it’s not a Plusnet router as suggested by the title at all?

It’s not clear how this works with BT stuff which might well be tied to a BT account - try https://www.bt.com/help/broadband/manage-service/how-do-i-use-bt-access-controls--wi-fi-controls--

Depending on what you seek to achieve, it might be readily defeated - https://community.bt.com/t5/Home-setup-Wi-Fi-network/How-s-son-bypassing-BT-wifi-time-restrictions-on-his-Xbox-to/td-p/2115145

Re: Unable to amend access controls on Plusnet hub manager

bobpullen — Mon, 16 Jan 2023 20:39:57 GMT

If the interface is grey (with blue hover styling) then it's the BT Hub Manager you're looking at which has no ability to manage access controls. As the message aludes to, BT customers do this via the hub management controls in the BT app (which you probably can't use if you're not a BT customer).