topic Re: Just bought static IP service and switched Router off then back on and now can't connect to inte in My Router

Just bought static IP service and switched Router off then back on and now can't connect to internet

quandary — Mon, 09 Jan 2023 15:59:51 GMT

Just bought static IP service and switched Router off then back on and now can't connect to internet!

Plus net states that I shouldn't need to change any router settings when I looked at ordering static IP addon. Anyway I don't have the standard router that comes with plusnet I use a TP-Link Archer VR400. Anyone know if I need to alter any settings on the router to fix this?

Re: Just bought static IP service and switched Router off then back on and now can't connect to inte

Dan_the_Van — Mon, 09 Jan 2023 16:19:34 GMT

@quandary welcome to the forum

There should be no other changes than an a restart.

What to you see on the Advanced Status screen?

Is the broadband username and password correct.

Re: Just bought static IP service and switched Router off then back on and now can't connect to inte

quandary — Mon, 09 Jan 2023 16:24:40 GMT

I didn't change anything, just restarted the router.

Username and password are exactly same unchanged.

Re: Just bought static IP service and switched Router off then back on and now can't connect to inte

Dan_the_Van — Mon, 09 Jan 2023 16:31:50 GMT

I guess you're VDSL.

Does the DSL link section show as connected?

Take a look at the VR400 log file found at Advanced >System tools >System log any message there which might hint what's happening?

Re: Just bought static IP service and switched Router off then back on and now can't connect to inte

bobpullen — Mon, 09 Jan 2023 16:33:31 GMT

@quandary - your broadband password is being rejected.

When you update your account password, you will need to update the broadband login credentials the TP-Link router is using too.