topic Re: Help with plusnet router two and google nest wifi in My Router

Help with plusnet router two and google nest wifi

Mejisan — Thu, 24 Nov 2022 01:12:16 GMT

I have had a plusnet one hub for ages, connected WAN to WAN to my google nest wifi which then bounces Internet around the house via a series of Google wifi points (on a mesh network).

Today I got a new plusnet hub (the Two model). Connected everything in exactly the same way (Wan on hub to wan on Google wifi) and it doesn't work.

Google doesn't seem to recieve the Internet from the hub. The Google wifi setup says something about wan connection not working.

Weirdly, if I just plug the ethernet cable into one of the other plusnet hub ports (and other end still in Google wifis wan socket) it gets Internet fine.

Any idea why ? Or how I can fix?

Will Internet be slower this way ?

Re: Help with plusnet router two and google nest wifi

Mustrum — Thu, 24 Nov 2022 04:59:09 GMT

You should be using the Lan pier on the PN hubs.
I think it was a bit of a fluke you got it working on the HUb1.

Re: Help with plusnet router two and google nest wifi

Mejisan — Thu, 24 Nov 2022 09:09:07 GMT

Hi thanks for your reply. Can you expand a bit on your answer? What's a lan pier and how do I set one up?

Is there be any disadvantaged to having it connected as I do currently (wan on Google wifi to normal ethernet socket on router rather than wan socket)

Re: Help with plusnet router two and google nest wifi

Mustrum — Thu, 24 Nov 2022 09:14:26 GMT

Lan port - it was just a typo.

Wan ports are meant to be import ports, ie they expect a signal in from a modem or similar. So connecting two together makes no sense, I expect the HUb1 admin log would have been full of errors.

Re: Help with plusnet router two and google nest wifi

pjmarsh — Thu, 24 Nov 2022 09:37:15 GMT

@Mustrum, off the top of my heard (and I could be totally misremembering this, so apologies if I'm wrong), but I think on the Hub One, the WAN port could also be a LAN port, possibly depending on configuration. @bobpullen is the guy to set that straight though.

Re: Help with plusnet router two and google nest wifi

bobpullen — Thu, 24 Nov 2022 13:31:39 GMT

@pjmarsh - you're mistaken. The Hub One has four LAN ports and a dedicated WAN port. I'm at a bit of a loss to explain quite how a WAN > WAN connection was working previously for the OP

Re: Help with plusnet router two and google nest wifi

pjmarsh — Thu, 24 Nov 2022 13:33:14 GMT

Thanks @bobpullen. It's been a while since I looked at the Hub One

Re: Help with plusnet router two and google nest wifi

Mustrum — Thu, 24 Nov 2022 13:50:10 GMT

@pjmarsh I suspect you were thinking of a BT HH6, or EE Smart Hub, where the WAN port could be reconfigured, I believe.

Anyway back on topic, @Mejisan if your Google Nest has the option to connect via PPOE, a better solution would be to use the Smart Hub in modem mode.

Re: Help with plusnet router two and google nest wifi

Mejisan — Thu, 24 Nov 2022 14:10:19 GMT

Whats the advantage of pppoe over just having it as I have currently (Google wan to plusnet lan) ?

I did try pppoe when I was trying to get wan to wan to work, but it never seemed to accept the login details.

Re: Help with plusnet router two and google nest wifi

Baldrick1 — Thu, 24 Nov 2022 14:16:48 GMT

@Mejisan wrote:
Is there be any disadvantaged to having it connected as I do currently (wan on Google wifi to normal ethernet socket on router rather than wan socket)

You should never have connected WAN to WAN.

Leaving it as you now have it configured leaves the set up double NATing, which can cause problems.

For correct configuration you need to set the Hub 2 to Bridge mode and enter your plusnet log in details in to your mesh router.

Re: Help with plusnet router two and google nest wifi

Mejisan — Thu, 24 Nov 2022 14:40:37 GMT

Thanks.

For the login details, is it the same login details I use to login to my account on the plusnet website? Do I use the @plusdsl.net adress or my normal email address?

Re: Help with plusnet router two and google nest wifi

Baldrick1 — Thu, 24 Nov 2022 14:54:51 GMT

@Mejisan

It's your account username@plusdsl.net as in FredBlogs@plusdsl.net and your account password NOT your email address.

Re: Help with plusnet router two and google nest wifi

Matt15 — Thu, 24 Nov 2022 18:53:24 GMT

Hi Baldrick1,

I am having the same issue when connecting the plusnet 2 router to google nest wifi pro.

I have gone onto the admin settings, enabled bridge mode, restarted the router, plugged in the google nest wifi pro and then started the set up on the google app. But each time it says it cannot connect and the plusnet hub 2 is not sending wifi to the google nest wifi pro.

You mentioned:

"For correct configuration you need to set the Hub 2 to Bridge mode and enter your plusnet log in details in to your mesh router." What do you mean by this please?

Thanks!

Re: Help with plusnet router two and google nest wifi

Matt15 — Thu, 24 Nov 2022 18:55:13 GMT

Hi Mejisan,

Have you had any update on if your plusnet hub works with your google wifi? I am having a similar issue with the plusnet hub not connecting to my google nest wifi (pro).

Thanks.

Re: Help with plusnet router two and google nest wifi

Dan_the_Van — Thu, 24 Nov 2022 19:12:11 GMT

But each time it says it cannot connect and the plusnet hub 2 is not sending wifi to the google nest wifi pro

When a Hub Two is in bridge mode the WiFi is turned off, you need to make a wired connection between the Hub Two and Google Nest

HTH

Re: Help with plusnet router two and google nest wifi

Matt15 — Thu, 24 Nov 2022 19:21:02 GMT

Hi,

Thanks.

I've got an ethernet cable plugged into the WAN port on the plusnet 2 (the plus net 2 has a pink light) and the ethernet port with a globe icon above, on the google nest wifi (pro). Google can connect to the nest wifi but it says the plusnet 2 isn't giving any wifi to the nest wifi.

Any ideas why that may not be working?

Re: Help with plusnet router two and google nest wifi

MisterW — Thu, 24 Nov 2022 19:34:39 GMT

Yes, as stated above , you need to connect to one of the LAN ports on the Hub 2 not the WAN port!

Re: Help with plusnet router two and google nest wifi

Matt15 — Thu, 24 Nov 2022 19:41:23 GMT

Hi, thanks. But then it asks me to log in and the ip address. What log in info is needed and where do I find those details please?

It would be handy if someone did a step by step guide on how to connect the google nest wifi and what details are required, so that people don't have to keep asking.

Re: Help with plusnet router two and google nest wifi

Mejisan — Thu, 24 Nov 2022 19:44:43 GMT

.x.x.x.x.

Re: Help with plusnet router two and google nest wifi

Matt15 — Thu, 24 Nov 2022 19:45:24 GMT

Did you get yours working Mejisan? I get to the step when google nest wifi says that it needs WAN details and asks me to log in and for the ip. I don't know what it means, what details are required etc. The google nest wifi is plugged in via an ethernet cable to one of the ports (not the WAN) on the plusnet 2.