topic Re: Hub One Firmware Update? in My Router

Hub One Firmware Update?

stevemc — Fri, 19 Aug 2022 13:50:23 GMT

I've not been using my Plusnet Hub One for a while (a number of years!) but it's recently (last week or so) been plugged in after the death of a third-party modem/router and is being used again.

It is currently using the following firmware:

Plusnet Hub One | Software version 4.7.5.1.83.8.226 | Last updated 12/01/17

I'd like to get a firmware update pushed to it so that it is up to date. How can I ensure that this happens?

Cheers

Steve

Re: Hub One Firmware Update?

jab1 — Fri, 19 Aug 2022 13:56:53 GMT

@stevemc Unless the hardware guru @bobpullen see this, you have no chance - that Hub will have fallen off the hardware maintenance platform a long while ago, and its current software version cannot be auto-updated, anyway.

Re: Hub One Firmware Update?

Baldrick1 — Fri, 19 Aug 2022 13:58:37 GMT

@stevemc Welcome to the forum.

I've a feeling that hubs with firmware that old are no longer supported by the automatic update platform. You need a Plusnet staffer to come along and advise whether it needs replacing.

@jab1 types quicker than me!

Re: Hub One Firmware Update?

bobpullen — Fri, 19 Aug 2022 14:56:40 GMT

@stevemc - the guys are right, no way to update a device running a version that old. The certificates used for remote management have changed since your hub was manufactured.

I can arrange for a replacement to be shipped if you like?

Re: Hub One Firmware Update?

stevemc — Sun, 21 Aug 2022 15:16:53 GMT

Bob et al,

Thank you for your kind replies.

@bobpullen Yes, I would like to take up the offer of a replacement. Can you ascertain my details or do I need to message you separately?

Thank you all; much appreciated.

Re: Hub One Firmware Update?

bobpullen — Sun, 21 Aug 2022 17:16:40 GMT

@stevemc - I've ordered a replacement hub for you. It will be dispatched tomorrow and likely arrive with you on Tuesday.

Re: Hub One Firmware Update?

stevemc — Sun, 21 Aug 2022 18:57:45 GMT

@jab1 , @Baldrick1 & @bobpullen ,

Thank you all for your advice and practical help. Much appreciated.

This was my first foray into the Community and it has been a pleasant, supportive and effective place to have asked my question.

Re: Hub One Firmware Update?

j-t — Mon, 22 Aug 2022 16:45:08 GMT

Hi Bob,

Like Steve, I've also not been using my Plusnet Hub One for a similar number of years for the same reason, but keep it in case it's required by Plusnet to diagnose a line problem if required.

It is currently using the following firmware:

Plusnet Hub One | Software version 4.7.5.1.83.8.237.2.2 | Last updated 14/08/17

Would you be able to arrange for the router to be replaced, please?

Cheers

Tony

Re: Hub One Firmware Update?

bobpullen — Mon, 22 Aug 2022 16:53:24 GMT

@j-t - are you using it/planning on using it? If not, then I'd rather we weren't sending another unit out for it to sit in a cupboard somewhere

Re: Hub One Firmware Update?

j-t — Mon, 22 Aug 2022 17:03:15 GMT

@bobpullen

That's a very fair point.

However, I do wonder how Plusnet would support me if there was a suspected line fault and I was using a third-party router.
As this is now off-topic, where is the best place to have this discussion?

Cjeers,
Tony

Re: Hub One Firmware Update?

peteradie — Sun, 06 Nov 2022 12:25:25 GMT

I am also running old firmware on hub one.

Currently, the router has:

3. Firmware version: Software version 4.7.5.1.83.8.226 Last updated Unknown
4. Board version: Plusnet Hub One

Can anyone help?

Thanks

Re: Hub One Firmware Update?

jab1 — Sun, 06 Nov 2022 12:36:39 GMT

@peteradie I suspect that your Hub has 'fallen off' the management platform. Has it always been connected and powered up? I don't think a Hub running such old f/w can be updated, though.

Re: Hub One Firmware Update?

peteradie — Sun, 06 Nov 2022 17:39:48 GMT

Hi,
Thanks @jab1 for the prompt reply. Much appreciated.

As far as I know the router has always been plugged in and powered on.

If the firmware can't be upgraded, can the router be replaced?

I'd prefer to run with a fully patched router, for obvious reasons.

Cheers,
Peter

Re: Hub One Firmware Update?

jab1 — Sun, 06 Nov 2022 17:49:09 GMT

@peteradie If it has always been powered up and plugged in, it has fallen off the management platform - a long time ago.

I'll tag @bobpullen (the Tech guru on here), and hope he picks this up next time he visits - he's the man for this.

Re: Hub One Firmware Update?

peteradie — Sun, 06 Nov 2022 17:51:04 GMT

@jab1 Thanks John. Much appreciated.

I only noticed this by accident when I was browsing the forums earlier and saw the pinned post about firmware updates here.

https://community.plus.net/t5/My-Router/PN-Hub-Latest-Firmware-Versions/td-p/1864745

Re: Hub One Firmware Update?

jab1 — Sun, 06 Nov 2022 17:54:44 GMT

No problem, @peteradie . As I said, you'll have to wait for Bob to pick this up. My guess is that he will offer you a new Hub, possibly for the P&P charge, but maybe for free - your current Hub cannot be updated.

Re: Hub One Firmware Update?

bobpullen — Mon, 07 Nov 2022 09:11:47 GMT

@peteradie - replacement router will be in the post this afternoon.

Re: Hub One Firmware Update?

peteradie — Mon, 07 Nov 2022 12:42:32 GMT

@bobpullen Thanks very much for arranging a replacement so promptly.

Re: Hub One Firmware Update?

Nelly2 — Wed, 09 Nov 2022 16:41:09 GMT

Hello

i am in a similar situation to the O/P, having just started using my Plusnet Hub 1 after the recent demise of my old BT Fibre Modem.

my firmware is somewhat more recent at:

4.7.5.1.83.8.259

would it be possible to get my firmware updated, or is my device also now too old to be updated?

many thanks

Neil

Re: Hub One Firmware Update?

jab1 — Wed, 09 Nov 2022 17:24:41 GMT

@Nelly2 I think .259 is updatable, but your Hub may have dropped off the management platform. Hopefully @bobpullen will spot this now I've tagged him.