topic Re: Plusnet 2 Router won’t connect to Hive Hub in My Router

Plusnet 2 Router won’t connect to Hive Hub

AJS22 — Thu, 27 Oct 2022 09:57:58 GMT

Looking for some help, hive hub will not connect to plusnet 2 router. Hive have sent 2 new hubs last one configured however still fails to connect, solid green light. Ongoing problem for 6 weeks. Have followed all online guides including factory reset router, good download speeds, no other issues with any devices. Hive will no longer help as problem they are saying is with plusnet. Heating has to be manually controlled and unable to reset incorrect date and time on heating which is Wi-Fi updated. Really frustrated. Have seen some similar posts but without resolution. Any suggestion please. Many thanks

Re: Plusnet 2 Router won’t connect to Hive Hub

Baldrick1 — Thu, 27 Oct 2022 11:28:38 GMT

Moderators Note

This topic has been moved from Broadband to My Router

Re: Plusnet 2 Router won’t connect to Hive Hub

bobpullen — Thu, 27 Oct 2022 12:20:26 GMT

How is the Hive Hub connected? Wirelessly or wired?

I have a wired one that doesn't cause me any bother but it's pretty long in the tooth now.

Couple of things you can try...

1. Navigate to the Advanced Wi-Fi settings in the Hub Two Manager and switch off the 5GHz Wi-Fi network (this may temporarily cause problems with other devices on the network so best to do it at a quiet time). Reset the Hive Hub to defaults and try the onboarding/pairing process again. If successful, re-enable the 5GHz network and check to see if things remain connected.

2. From the same section of the hub manager, select Wireless Mode 2, reset the Hive Hub/repair etc, then revert to Mode 1. You can also try this with Wireless Mode 3.

Re: Plusnet 2 Router won’t connect to Hive Hub

AJS22 — Thu, 27 Oct 2022 17:17:46 GMT

Hi it’s wired, will give it a go and let you know. Thanks

Re: Plusnet 2 Router won’t connect to Hive Hub

bobpullen — Thu, 27 Oct 2022 17:49:21 GMT

If it's wired, my earlier suggestions may not help, so here are some more that you can try...

1. Have you tried swapping the ethernet cable you are using to wire the Hive Hub to the Hub Two?

2. What port on the Hub Two are you plugging the ethernet cable into? It will need to be connected to one of the first three ports and *not* the one labelled 'WAN'.

Re: Plusnet 2 Router won’t connect to Hive Hub

AJS22 — Thu, 27 Oct 2022 18:02:40 GMT

Hi, tried all ports except the wan, and all hubs came with new cables plus tried others.

Re: Plusnet 2 Router won’t connect to Hive Hub

MisterW — Thu, 27 Oct 2022 18:08:20 GMT

Does the Hive show on the device list of the Hub 2 with an IP address allocated ?

Re: Plusnet 2 Router won’t connect to Hive Hub

bobpullen — Thu, 27 Oct 2022 18:21:53 GMT

Would also be useful to know at what step things are failing.

I've just been to check on mine. I has a solid green light too and is working perfectly fine: -

Re: Plusnet 2 Router won’t connect to Hive Hub

AJS22 — Fri, 28 Oct 2022 07:33:17 GMT

Hi Bob, on the Hive app the device is showing as connected but connection status offline, apologies I’m not sure how to see the device list on the hub if you could advise I will check. Thanks

Re: Plusnet 2 Router won’t connect to Hive Hub

AJS22 — Fri, 28 Oct 2022 09:42:17 GMT

Hi, goggled how to and no the hive is not showing as connected to port 3 despite being wired.

Re: Plusnet 2 Router won’t connect to Hive Hub

bobpullen — Fri, 28 Oct 2022 10:23:52 GMT

Do you have something else you could wire to the hub to rule out the possibility that it's ports are defective? Would be highly unusual, but not unheard of.

Re: Plusnet 2 Router won’t connect to Hive Hub

AJS22 — Fri, 28 Oct 2022 10:53:00 GMT

Hi just plugged in laptop and that is not working either so maybe problem with Ethernet ports on the router. Not sure is this is done to settings or faulty though the plusnet 2 is fairly new.

Re: Plusnet 2 Router won’t connect to Hive Hub

bobpullen — Fri, 28 Oct 2022 12:25:44 GMT

@AJS22 - Thanks. And just to confirm, this is the same if you factory reset the router by inserting something into the pinhole at the rear of the device until the status LED goes green?

If the situation is the same after doing this, before changing any of the settings on the router; And assuming you are cabling direct to the router (i.e. without the use of things like additional switches/Powerline adapters), then I can arrange a replacement.

Re: Plusnet 2 Router won’t connect to Hive Hub

AJS22 — Fri, 28 Oct 2022 17:20:11 GMT

Hi yes it is the same, have done 3 resets and cabling direct to router. If you could arrange a replacement that would be great.

fingers crossed that sorts our problem.

many thanks

Re: Plusnet 2 Router won’t connect to Hive Hub

Gandalf — Sun, 30 Oct 2022 10:13:46 GMT

I've beaten @bobpullen to it and I've sent you a replacement hub which you should receive next week

Let us know how it goes.

Re: Plusnet 2 Router won’t connect to Hive Hub

Candrews67 — Sun, 06 Nov 2022 09:33:41 GMT

I am having the same problem. Green light flashes on my hive hub but won’t change to Amber. It’s not pairing. Help!!!

Re: Plusnet 2 Router won’t connect to Hive Hub

AJS22 — Sun, 06 Nov 2022 12:12:24 GMT

Hi, my problem was down to faulty ethernet ports on the router. Check these are working with another device, then if not plusnet should hopefully replace router. Solved the hive hub issue. Good luck.

Re: Plusnet 2 Router won’t connect to Hive Hub

Candrews67 — Sun, 06 Nov 2022 13:34:50 GMT

Thanks! I will contact them and get a new router then