topic Re: Setting up smart plug in My Router

Setting up smart plug

howardl — Fri, 21 Oct 2022 19:10:11 GMT

I'm trying to connect a smart plug, but it needs 2.4 GHz

It won't connect

The router is dual 2.4 and 5 ghz

Can someone help. Me please?

Re: Setting up smart plug

Mustrum — Fri, 21 Oct 2022 19:13:45 GMT

Which router?

Depending on the answer, split the WiFi bands, or switch off the 6

ghz band until they connect.

Re: Setting up smart plug

jab1 — Fri, 21 Oct 2022 19:15:28 GMT

@howardl How far do you get, and which Hub do you have? I'm not familiar with smart plugs, but have seen it suggested that if you temporarily turn off the 5Ghz band while connecting some of these, they connect. Don't forget to re-enable the 5Ghz band afterwards.

Re: Setting up smart plug

howardl — Sat, 22 Oct 2022 07:33:53 GMT

How do I turn off 5ghz?

Re: Setting up smart plug

jab1 — Sat, 22 Oct 2022 08:03:38 GMT

As asked by @Mustrum - which Hub?

Re: Setting up smart plug

howardl — Sat, 22 Oct 2022 09:10:14 GMT

Where do I find the model?

Re: Setting up smart plug

jab1 — Sat, 22 Oct 2022 09:15:24 GMT

Easy - is the light at the bottom, or in the centre front?

Re: Setting up smart plug

howardl — Sat, 22 Oct 2022 10:24:46 GMT

A ring on the front with a blue light at 12 oclock and 6 o'clock positions

Re: Setting up smart plug

Dan_the_Van — Sat, 22 Oct 2022 10:37:41 GMT

That is a Hub Two

You need to login into the Hub http://192.168.1.254

Bottom right click on Advanced Settings >Wireless. you will be prompted for the admin password, this is found on the removable card. Turn off the 5GHz and save change.

HTH

Re: Setting up smart plug

jab1 — Sat, 22 Oct 2022 10:51:32 GMT

Ah, so a Hub2 then. Not familiar with them, but maybe @Baldrick1 could help?

Dan beat me to it.

Just to add - don't forget to re-enable the 5Ghz once you get sorted.

Re: Setting up smart plug

howardl — Sat, 22 Oct 2022 11:31:48 GMT

Thanks Dan, I'll give it a go later.

Re: Setting up smart plug

howardl — Sat, 22 Oct 2022 11:33:05 GMT

Thanks k Jab, I'll change back when/if I'm successful with the smart plug

Re: Setting up smart plug

howardl — Sun, 23 Oct 2022 09:56:11 GMT

Hi, I disable 5ghz , I get connected but it says "cannot provide Internet" I also get same message when 5ghz is enabled.

Re: Setting up smart plug

jab1 — Sun, 23 Oct 2022 10:23:57 GMT

Do you get this message on all devices, or just one? If so, which one?

Re: Setting up smart plug

howardl — Sun, 23 Oct 2022 11:16:29 GMT

I bought two tekin smart plugs, I tried both.

I already have one I bought a while ago, initially I had difficulty setting up, but I done something and it worked, I cannot remember, but it wasn't in the instructions.

Re: Setting up smart plug

jab1 — Sun, 23 Oct 2022 11:19:48 GMT

OK, doesn't really answer my question, but as I don't use smart plugs, I'll bow out and leave this to @Dan_the_Van

Re: Setting up smart plug

howardl — Mon, 24 Oct 2022 09:25:56 GMT

Well, I have been successful, I don't knowhow,

Rightly or not, I put phone on airplane mode, turned on Wi-Fi,

I didn't turnoff 5ghz,

Setup using slow blink,

In wi fi I saw the plug and tapped on it and, it came up connected but no access to Internet, long pressed the blue flashing switch on the plug and hey presto, connected

What the heck I done, I don't know, just fiddling about.... both are up and running.

Not confident I'll be successful next time.

Re: Setting up smart plug

Dan_the_Van — Mon, 24 Oct 2022 10:58:18 GMT

The help page from Teckin sort of suggests the setup device also needs to be on 2.4GHz rather than 5GHz so maybe the phone connected on 2.4GHz when coming out of airplane mode, the important thing it's now working.

See https://smarttechville.com/teckin-smart-plug-not-connecting/

Sorry for the late reply I was out most of yesterday

Dan

Re: Setting up smart plug

howardl — Mon, 24 Oct 2022 12:38:27 GMT

Dan,

I had them boxed up ready to send back, but, I thought, no, I'll persevere, so I unboxed and had another go, glad I did.

thanks for your interest and helping me out.