topic Re: Plusnet Hub One died in My Router

Plusnet Hub One died

pnacc — Tue, 11 Oct 2022 09:28:28 GMT

My router stopped working, was really hot this morning and would not power on.

I have just renewed my contract; may I get a replacement ASAP please? And if so, would it be possible to collect it so I get it faster than the 3-5 working days for delivery I have seen in other posts?

Thanks

Re: Plusnet Hub One died

jab1 — Tue, 11 Oct 2022 09:31:48 GMT

@pnacc If your renewal was in (I think), the past month, ring Customer Options and request a new Hub. You cannot collect - they are posted from a 'no public access' warehouse.

Re: Plusnet Hub One died

Gandalf — Tue, 11 Oct 2022 09:41:45 GMT

Hi there,

I'm really sorry to see your router has stopped working.

No need to ring in, I've sent you a Hub Two. With any luck you should receive it tomorrow or Thursday.

Might take a little longer though depending on how quick the post is in your area.

I hope this helps.

Re: Plusnet Hub One died

jab1 — Tue, 11 Oct 2022 10:03:02 GMT

Another quick response - I'm impressed! 😉