topic Re: New Customer : Is Plusnet Router Compulsory or a Delete Option when Signing Up ? in My Router

New Customer : Is Plusnet Router Compulsory or a Delete Option when Signing Up ?

trufflehunt — Fri, 23 Sep 2022 15:30:49 GMT

I'm actually a returning customer. Previously I was on basic Plusnet Broadband, then went fibre with Shell.

The router/modem they suppled was a Technovision, and it would take minutes to recognise my printer when I needed to use it.

I bought a BT modem, and a s/h Apple router of about 10 years old. A delight to use, as well as looking good. Recognises my printer in about 5 seconds.

I'd like to keep this router and modem configuration, so am asking if, when signing up to Plusnet, I can say no thank you to the Plusnet supplied modem, or do I have no choice other than to receive the Plusnet device ?

Re: New Customer : Is Plusnet Router Compulsory or a Delete Option when Signing Up ?

Baldrick1 — Fri, 23 Sep 2022 15:47:53 GMT

@trufflehunt

You can certainly say that you don’t want it, send it back for free or keep it as a spare to be used if you have a problem.
Ring the Customer Options Team on 0800 013 2632 and discuss it with them.

Re: New Customer : Is Plusnet Router Compulsory or a Delete Option when Signing Up ?

bmc — Fri, 23 Sep 2022 19:43:05 GMT

@trufflehunt

PlusNet have always been happy for customers to use their own equipment.

If required, settings can be found in the Help pages.

Brian

Re: New Customer : Is Plusnet Router Compulsory or a Delete Option when Signing Up ?

Dan_the_Van — Fri, 23 Sep 2022 19:44:42 GMT

@trufflehunt

a suggestion would be to accept the offer of a Hub Two and use it in bridge mode (as a modem) to replace the rather old Openreach modem.

Dan.