topic Re: Access controls in My Router

Access controls

Jo-78 — Sun, 11 Sep 2022 12:34:32 GMT

I am unable to create a group or to set any restrictions on the access control panel of my hub two

Re: Access controls

Gandalf — Mon, 12 Sep 2022 17:05:18 GMT

Hi there,

Do you get any particular error when you try?

Re: Access controls

Jo-78 — Tue, 13 Sep 2022 10:16:29 GMT

No there is no error that shows. The section you click on to create a group is grey and won't let you select. I have logged in with my admin password on the advanced settings but some of the options are still grey and not working

Re: Access controls

MisterW — Tue, 13 Sep 2022 10:58:41 GMT

@Jo-78 i found this description, on this thread https://community.plus.net/t5/My-Router/Access-Control-not-working-on-Hub-Two-after-reset/td-p/1877939 , of how to create an access control group and add devices

--------------------------------------------------------------------------------------------------------------------------------------------------------

I've just tried using the latest hub firmware and things seem to be working OK for me. The following assumes operation via a desktop computer rather than a smartphone...

Navigate to Advanced settings > Access Control > Groups, entering admin password of the hub when prompted
Enter name for custom group in the top-left field
Click 'Select device...' drop-down to the right of the new group, highlight a device and click 'Set'
Click the '+' next to the device drop-down of the new group
Click Save and wait for changes to be saved

This should create a group with a single device assigned to it that then appears in the lower list.

To add more devices...

Click 'Select device...' drop-down next to the newly created group in the lower list, highlight another device and click 'Set'
Click the '+' next to the device drop-down in the lower list
Click Save and wait for the changes to be saved

To view what devices are currently in a group, click the right facing arrow to the right of the group row in the lower list (this may be the step you're overlooking?)

I'll be the first to admit that the interface for the Access Controls isn't the most friendly 😕

--------------------------------------------------------------------------------------------------------------------------------

Does that help ?

NB seems like you have to select a device to be in the group to allow a group to be created

Re: Access controls

Jo-78 — Tue, 13 Sep 2022 15:45:20 GMT

Thats great that thank. It was probably because I was using a smartphone and assumed as most people use their smartphone for everything, that it would work on there.
Can you permanently block devices from using the router or would you have to change the wifi password to do that?

Re: Access controls

MisterW — Tue, 13 Sep 2022 16:02:01 GMT

@Jo-78 I don't actually have my Hub 2 connected at the moment to check, but this post https://community.plus.net/t5/My-Router/Plusnet-Hub-2-config/m-p/1873334#M31986 seems to indicate that a group with a start & end time of 12:00 am everyday will give a permanent block

Hope that helps