topic Re: Synology Router RT2600 - PPPoE in My Router

Synology Router RT2600 - PPPoE

sunrunner4kr — Fri, 02 Sep 2022 10:40:36 GMT

Hey all.

I'm trying to use my Synology RT2600 router, with the plusnet hub in modem mode. However, I can't seem to get it to connect.

I've tried selecting the PPPoE option as the connection in the Synology App. Using the username and password provided by plusnet. But it just gets stuck trying to connect. See attached image.

Has anyone got any experience of getting this working? Or have any idea what I need to do?

Many thanks

Re: Synology Router RT2600 - PPPoE

dvorak — Fri, 02 Sep 2022 10:48:39 GMT

Moderators Note

This topic has been moved from Broadband to My Router

Re: Synology Router RT2600 - PPPoE

Mustrum — Fri, 02 Sep 2022 10:56:48 GMT

Which PN router do you have?

What is shown in the event log of the Synology when you try and connect?

Re: Synology Router RT2600 - PPPoE

Baldrick1 — Fri, 02 Sep 2022 11:07:59 GMT

@sunrunner4kr

Have you confirmed that your password is correct by using it to log in to your Plusnet account?

Do you have any special characters in your password? If so have you checked that they are in the range acceptable to the router?

Does the Hub 2 show a pink light confirming that it’s working in bridge mode?

Re: Synology Router RT2600 - PPPoE

sunrunner4kr — Fri, 02 Sep 2022 11:19:35 GMT

Thanks for the help.

I have the Hub 2.

I can't find an event log. There is a log center, but this doesn't show any connection logs.

I'm just trying to generate system logs as per https://community.synology.com/enu/forum/2/post/131184

Re: Synology Router RT2600 - PPPoE

sunrunner4kr — Fri, 02 Sep 2022 11:21:40 GMT

Pink light is on.

I've log in to https://www.plus.net/member-centre with the same password.

I've no idea regarding special characters, although I do have some in the password.

If I change my password at https://www.plus.net/member-centre/account would this change the same password I need to connect via modem?

Re: Synology Router RT2600 - PPPoE

MisterW — Fri, 02 Sep 2022 13:27:00 GMT

If I change my password at https://www.plus.net/member-centre/account would this change the same password I need to connect via modem?

Yes

Re: Synology Router RT2600 - PPPoE

sunrunner4kr — Fri, 02 Sep 2022 13:40:02 GMT

Thanks

Any idea how I would know that?

Re: Synology Router RT2600 - PPPoE

MisterW — Fri, 02 Sep 2022 13:53:58 GMT

https://kb.synology.com/en-in/SRM/tutorial/If_my_ISP_requires_that_I_set_a_VLAN_tag_but_does_not_provide_IPTV_VoIP_services_how_should_my_settings_be_configured

but it looks like it's not enabled by default

Re: Synology Router RT2600 - PPPoE

sunrunner4kr — Fri, 02 Sep 2022 13:59:10 GMT

Thanks. It's disabled.