topic Re: Router Died - Cant connect othet Plusnet Routet in My Router

Router Died - Cant connect othet Plusnet Routet

TheGwilliams — Fri, 19 Aug 2022 21:33:59 GMT

Home from work and zero power to existing fibre router.

Have another plusnet router at my workplace so brought it home as a fix until I can arrange a longer term replacement.

Following the help guides to connect it but getting nowhere.

For the sake of my sanity and mental wellbeing (I have 3 children who need Internet access more than oxygen) can someone please help me get it connected 😬

Re: Router Died - Cant connect othet Plusnet Routet

Mustrum — Fri, 19 Aug 2022 21:41:14 GMT

What old roter, what is the dead one?

Re: Router Died - Cant connect othet Plusnet Routet

TheGwilliams — Fri, 19 Aug 2022 22:12:31 GMT

Not sure on the model at home but both supplied by plusnet.....

Work router is a sagemcom ....

Re: Router Died - Cant connect othet Plusnet Routet

TheGwilliams — Fri, 19 Aug 2022 22:33:17 GMT

Update.... work router isn't fibre. Home is.

Won't be able to get it to work.

Disaster.

Re: Router Died - Cant connect othet Plusnet Routet

Baldrick1 — Sat, 20 Aug 2022 09:38:00 GMT

@TheGwilliams

Is the hub less than 12 months old so still in guarantee?

If not, when did you last take out a new contract? If it was recently or you are getting near the end of one try ringing the Customer Options Team on 0800 013 2632 and ask if there's a way such as starting a new contract that will enable them to send you a new one for the P&P charge.

Let us know how you get on.

Re: Router Died - Cant connect othet Plusnet Routet

Gandalf — Tue, 23 Aug 2022 13:26:38 GMT

Hi there,

I'm really sorry to see your router had stopped working.

From what I can see you've since rang us and we're sending you a new router.

Can you let me know if you're still having issues once you've got it?