topic Returning old routers in My Router

Returning old routers

drvjburton — Sat, 13 Aug 2022 08:07:20 GMT

I have just changed to Full Fibre Broadband and have a Sagemcom Plusnet Hub I no longer need now, do I have to send it back or can it just be put in my electronic waste recycling?

Thanks!

Victoria

Re: Returning old routers

bobpullen — Sat, 13 Aug 2022 08:21:28 GMT

Hi Victoria, if you go here you'll find a link to Royal Mail's click and collect site where you can generate a returns label and arrange collection for free,

Re: Returning old routers

drvjburton — Sat, 13 Aug 2022 21:48:27 GMT

Ah thanks! For some reason that did not come up when I searched in help.

Re: Returning old routers

bobpullen — Sun, 14 Aug 2022 09:16:51 GMT

That's a good point, well made. I'll see if we can make the information more prevalent. Thanks.

Re: Returning old routers

greygit — Sun, 14 Aug 2022 21:11:46 GMT

@bobpullen

"you can generate a returns label"

As long as you have a printer?

Re: Returning old routers

bobpullen — Sun, 14 Aug 2022 22:23:17 GMT

@greygit - AIUI there is also an option to generate a QR code that can be taken to a post office who will then print the label on your behalf. Not 100% sure if it's integrated into the Plusnet return journey yet, but I know Royal Mail have also been offering a service recently where they will bring the label to your house when they visit for collection.

Re: Returning old routers

greygit — Mon, 15 Aug 2022 00:57:12 GMT

List the methods in which a QR code can be transported from one location to another.

(The assumptions have been: Printed. Smartphone screen. Amazon started delivering pre-printed return labels after much prompting. Some may have been delivered by the postie.).

The Hub2's log of MAC addresses is 'interesting', but possibly only locally. Why cannot this data/log entries be cleared (and why should such data be of interest to an ISP?). Is this data uploaded? (You don't have to answer).

Have a very, very good day. I very much appreciate these exchanges.