topic Re: Smart Hub Type A disconnects every few minutes in My Router

Smart Hub Type A disconnects every few minutes

thomasannand — Sat, 06 Aug 2022 18:50:15 GMT

Hello,

I am trying to fix my mother's WIFI which has been down since this afternoon. Done a factory reset and re-entered her Plusnet details on the router settings (@plusdsl.net). The router will connect for only about 60 seconds then disconnect for 10 minutes before repeating. I am not sure what other settings could cause this. Smart setup is off. I have attached a photo of the event log.

Please any help very appreciated, thank you!

Re: Smart Hub Type A disconnects every few minutes

Mustrum — Sat, 06 Aug 2022 19:03:31 GMT

Its likely you have a line fault, dial 17070 option 2. Is the line quiet?

Not much to tell with your log, those entries are just one event, you need to apply a filter to narrow things down a bit - WAN would be my first option.

Re: Smart Hub Type A disconnects every few minutes

thomasannand — Sat, 06 Aug 2022 19:10:35 GMT

Thanks, unfortunately there is no landline. Just a DSL cable straight into the router.

Re: Smart Hub Type A disconnects every few minutes

thomasannand — Sat, 06 Aug 2022 19:26:06 GMT

This is the event log filtered by WAN, can you pull anything from that?

Re: Smart Hub Type A disconnects every few minutes

Mustrum — Sat, 06 Aug 2022 21:37:32 GMT

Not really, its only a 5/6 min period of time.

A simple old fashioned [hone is one of the best tools you can have to help identify line issues.

Follow the help guides, use the automated test tools, or simply ring in and report a fault.

Re: Smart Hub Type A disconnects every few minutes

Gandalf — Wed, 10 Aug 2022 11:31:15 GMT

Hi there,

I'm really sorry to see your mother's broadband is not working.

Is this still the case now? If so could you private message me her account username?