topic Connecting to wifi in My Router

Connecting to wifi

deanlaura14 — Sat, 18 Jun 2022 10:59:59 GMT

I am having problems connecting my laptop to my new plusnet router.
Everything else is connected, phone, TV etc all fine.
My laptop however fails to find it. I have played about with the hub manager and my laptop settings to no avail. It does find a hidden WiFi which is strong and tried to connect by putting in the WiFi password and name but no joy.

Re: Connecting to wifi

Strat — Sat, 18 Jun 2022 11:05:58 GMT

Moderators Note
This topic has been moved from Broadband to My Router.

Re: Connecting to wifi

Baldrick1 — Sat, 18 Jun 2022 11:26:41 GMT

@deanlaura14 Welcome to the forum.

When you say that your laptop can’t ‘see’ the new hub SSID, do you mean that when you go to the laptop available wireless networks that the hub SSID is not displayed, or that you can’t connect to it?

What operating system is your laptop using?

Re: Connecting to wifi

Gel — Sat, 18 Jun 2022 16:22:38 GMT

If this a dual band router ensure you give the 5ghZ band a different SSID name to the other.

Re: Connecting to wifi

jab1 — Sat, 18 Jun 2022 16:25:07 GMT

@Gel I suspect this is a Hub2, on which you cannot split the bands.

Re: Connecting to wifi

deanlaura14 — Sat, 18 Jun 2022 18:41:05 GMT

It is the hub 2. There is 2 bands though, 2 and 5, don't need both on?

Re: Connecting to wifi

deanlaura14 — Sat, 18 Jun 2022 18:42:40 GMT

My laptop is windows 10 and it doesn't detect any plusnet wifi

Re: Connecting to wifi

jab1 — Sat, 18 Jun 2022 18:49:33 GMT

@deanlaura14 There is a way to disable the 5gHz band, but if your equipment is modern enough to support the 5gHz band, it will operate better on that one - and being a W10 machine, I suspect it will be compatible. Can you post a screen shot of the networks it has found, please?

Re: Connecting to wifi

Baldrick1 — Sat, 18 Jun 2022 21:07:15 GMT

@deanlaura14

On the back of the hub you will see a small hole labelled factory reset. Push a paperclip or similar in the hole and you will feel the reset switch operate. Hold the switch closed for at least 20 seconds. This will reset the hub. Leave it to reset itself and connect to the network again. Then see if that cures your problem.

Re: Connecting to wifi

deanlaura14 — Sat, 18 Jun 2022 21:45:08 GMT

I tried that, no luck

Re: Connecting to wifi

jab1 — Sun, 19 Jun 2022 06:38:38 GMT

Can you do as I suggested in post #7, please?

Re: Connecting to wifi

MisterW — Sun, 19 Jun 2022 08:13:34 GMT

@deanlaura14 if none of the above suggestions work then it MIGHT be worth trying changing the wireless mode to 2 from the default of 1 to see if that helps

See here for details https://www.bt.com/help/broadband/what-is-the-wireless-mode-feature-on-my-bt-smart-hub- ( yes I know that link is for a BT smart hub but the PN Hub 2 is basically the same )

Re: Connecting to wifi

deanlaura14 — Sun, 19 Jun 2022 14:35:40 GMT

I turned the 2 on aswell as 5. Would this slow anything down? And how come there is two? Sorry I'm new to Internet

Re: Connecting to wifi

jab1 — Sun, 19 Jun 2022 14:48:04 GMT

@deanlaura14 Having both bands on - if that is what you mean by 'I turned the 2 on aswell as 5' , this will not slow anything down. The reason for having two bands is that the 'old' 2.4gHz band is becoming a little congested, and the 5gHz band was introduced to ease that congestion, although some devices - especially older ones - do not support it.