https://community.plus.net/t5/My-Router/Plusnet-supplied-router-playing-up/m-p/1875869#M32195 <P>No I can't, the router is 150 miles away.</P> <P>The landline is working but the internet keeps dropping in and out and the plusnet router goes through the green light, flashing light, blue light routine at the same time.</P> <P>Router isn't that old but could it be faulty?</P> <P>&nbsp;</P> <P>&nbsp;</P> Wed, 15 Jun 2022 14:04:56 GMT cjags 2022-06-15T14:04:56Z https://community.plus.net/t5/My-Router/Plusnet-supplied-router-playing-up/m-p/1875863#M32192 <P>One of my referees has a problem with thier plusnet router.</P> <P>Tthe internet drops, the blue light goes green, then starts flashing, then the blue light reappears as does the internet.&nbsp; What does this mean?</P> Wed, 15 Jun 2022 13:46:23 GMT https://community.plus.net/t5/My-Router/Plusnet-supplied-router-playing-up/m-p/1875863#M32192 cjags 2022-06-15T13:46:23Z https://community.plus.net/t5/My-Router/Plusnet-supplied-router-playing-up/m-p/1875865#M32193 <DIV style="background: #EDF3F5; padding: 10px; margin-top: 20px; margin-right: 10px; border: 2px solid #CFD8DC; border-radius: 10px; box-shadow: 8px 8px 7px #676D70; font-size: 10pt;"><BR /> <P style="font-size: 10pt;"><STRONG>Moderators Note</STRONG></P> <BR /> <P style="font-size: 10pt;">This topic has been moved from Broadband&nbsp;to&nbsp;My Router</P> </DIV> Wed, 15 Jun 2022 13:56:55 GMT https://community.plus.net/t5/My-Router/Plusnet-supplied-router-playing-up/m-p/1875865#M32193 dvorak 2022-06-15T13:56:55Z https://community.plus.net/t5/My-Router/Plusnet-supplied-router-playing-up/m-p/1875867#M32194 If it's green and not orange, then it sounds like the router is rebooting.<BR />Can you get the logs? Wed, 15 Jun 2022 14:00:13 GMT https://community.plus.net/t5/My-Router/Plusnet-supplied-router-playing-up/m-p/1875867#M32194 dvorak 2022-06-15T14:00:13Z https://community.plus.net/t5/My-Router/Plusnet-supplied-router-playing-up/m-p/1875869#M32195 <P>No I can't, the router is 150 miles away.</P> <P>The landline is working but the internet keeps dropping in and out and the plusnet router goes through the green light, flashing light, blue light routine at the same time.</P> <P>Router isn't that old but could it be faulty?</P> <P>&nbsp;</P> <P>&nbsp;</P> Wed, 15 Jun 2022 14:04:56 GMT https://community.plus.net/t5/My-Router/Plusnet-supplied-router-playing-up/m-p/1875869#M32195 cjags 2022-06-15T14:04:56Z https://community.plus.net/t5/My-Router/Plusnet-supplied-router-playing-up/m-p/1875878#M32202 <P>Just been told that the flashing light is ornage.</P> <P>Is there an online manual anywhere.</P> <P>&nbsp;</P> Wed, 15 Jun 2022 14:44:16 GMT https://community.plus.net/t5/My-Router/Plusnet-supplied-router-playing-up/m-p/1875878#M32202 cjags 2022-06-15T14:44:16Z https://community.plus.net/t5/My-Router/Plusnet-supplied-router-playing-up/m-p/1875881#M32204 <P><a href="https://community.plus.net/t5/user/viewprofilepage/user-id/5410">@cjags</a>&nbsp;</P> <P>Click <STRONG>Help&nbsp;</STRONG>on right corner of the Hub One home page that is the user guide, the light meanings are towards the end.</P> <P>HTH</P> Wed, 15 Jun 2022 15:12:45 GMT https://community.plus.net/t5/My-Router/Plusnet-supplied-router-playing-up/m-p/1875881#M32204 Dan_the_Van 2022-06-15T15:12:45Z https://community.plus.net/t5/My-Router/Plusnet-supplied-router-playing-up/m-p/1876066#M32222 <P>Hiya <a href="https://community.plus.net/t5/user/viewprofilepage/user-id/5410">@cjags</a>, thanks for getting in touch. I'm sorry to hear of the issues that they're having with the service.&nbsp;</P> <P>&nbsp;</P> <P>Can you send me a PM over with the account username and I can then take a further look at this?</P> <P>&nbsp;</P> <P>(to send a PM, click on my name and then to the right, there will be a grey button to 'send private message' and in the message please include a link to this thread)&lt;br/&gt;</P> Fri, 17 Jun 2022 11:49:13 GMT https://community.plus.net/t5/My-Router/Plusnet-supplied-router-playing-up/m-p/1876066#M32222 LaurenB 2022-06-17T11:49:13Z https://community.plus.net/t5/My-Router/Plusnet-supplied-router-playing-up/m-p/1876067#M32223 <P>Hi Lauren.</P> <P>I did the HELP txt message broadband fault thing and Plusnet reset their end and my referee switched everything off and back on and things have been stable since.</P> <P>&nbsp;</P> Fri, 17 Jun 2022 11:53:40 GMT https://community.plus.net/t5/My-Router/Plusnet-supplied-router-playing-up/m-p/1876067#M32223 cjags 2022-06-17T11:53:40Z https://community.plus.net/t5/My-Router/Plusnet-supplied-router-playing-up/m-p/1876074#M32224 <P>Ah OK fab, just get back to me if you need any further support at all.&nbsp;</P> Fri, 17 Jun 2022 12:25:34 GMT https://community.plus.net/t5/My-Router/Plusnet-supplied-router-playing-up/m-p/1876074#M32224 LaurenB 2022-06-17T12:25:34Z