topic Re: Ordering a replacement router in My Router

Ordering a replacement router

CapGrumpy — Fri, 20 May 2022 16:45:02 GMT

I have had the same router since I switched to Plusnet (2011/12)and it has become increasingly glitchy with WiFi and connection - I am trying to order a replacement but could not find anything on the website.

Re: Ordering a replacement router

Gel — Fri, 20 May 2022 16:58:45 GMT

When your contracts due for renewal you can usually request one for free. Suggest you look at an OPENREACH one on E Bay; they can be configured to PN settings, and are better performers, especially in wifi department.

Re: Ordering a replacement router

Longliner — Fri, 20 May 2022 17:27:01 GMT

Lots of us have bought used BT HH6, about £15-£20 on Gumtree etc, works great on Plusnet with excellent setup guide on this forum. Certainly huge improvement on 2012 PN router which is long outdated.

Re: Ordering a replacement router

RealAleMadrid — Fri, 20 May 2022 17:57:20 GMT

@CapGrumpy Don't even think of buying a replacement from Plusnet, they will charge a stupid price. The BT HH6 is a good suggestion available for not very much.

Re: Ordering a replacement router

HPsauce — Fri, 20 May 2022 21:57:17 GMT

It's always worth asking. You've been with them 10 years!

I asked (though to be fair I've been around even longer) and got a replacement for the cost of P&P, no need to re-contract!

I *only* got a Hub One but that's fine and does what I need. In fact for me it's better that a Hub Two (BT HH6 in drag)!

I had in fact been using a "hacked" BT HH5A (it was failing) for a while which is almost exactly what a Hub One is so the switch was a doddle!

Re: Ordering a replacement router

LaurenB — Mon, 23 May 2022 12:50:16 GMT

Hiya @CapGrumpy, thanks for getting in touch! I'm sorry to hear that you've started having some issues with your router

Thanks so much for your loyalty to us! We do really appreciate it and I'd be happy to send you out a new router for just the £6.99 P&P cost. If you'd like me to do this, please just reply on the ticket I've created here: https://www.plus.net/wizard/?p=view_question&id=224658663 and let me know once done