topic Solid orange light & Broadband light orange in My Router

Solid orange light & Broadband light orange

AdamCollings — Tue, 17 May 2022 21:04:14 GMT

I have I believe a Hub 1, the Internet was down all over my area today however it is up across the other side of the village now but my router just has an orange light and the broadband light lit up (sometimes it turns off for a while).

I have tried factory resetting it and logging on on the hub manager but it just says connecting then returns to disconnected.

Is there anything else I can try?

Re: Solid orange light & Broadband light orange

LaurenB — Wed, 18 May 2022 16:04:58 GMT

Hiya @AdamCollings, thanks for getting in touch. I'm sorry for the delay in picking up your post and for the loss of service you have been experiencing. I can appreciate the hassle this must be causing!

I have tested your line and this shows that you are still impacted by an outage in the area, with the current estimated fix time set for 11.45pm tonight.

I'm so sorry for the disruption caused in the meantime!