topic Re: Remote router reset in My Router

Remote router reset

Ed1976 — Tue, 19 Apr 2022 19:47:21 GMT

Hi, is it possible to remotely reset my router?

Re: Remote router reset

jab1 — Tue, 19 Apr 2022 19:49:53 GMT

In what way do you mean, @Ed1976 ? And why do you need a remote reset - I don't think it is possible, anyway.

Welcome to the forums.

Re: Remote router reset

Ed1976 — Tue, 19 Apr 2022 19:52:46 GMT

Hi,
I am away from home and cannot connect to my smart devices. I’d like to restart the router to see if that helps.

Re: Remote router reset

jab1 — Tue, 19 Apr 2022 19:53:45 GMT

Not possible, I'm afraid.

Re: Remote router reset

Baldrick1 — Tue, 19 Apr 2022 20:11:11 GMT

Moderators Note

This topic has been moved from ADSL Broadband

Re: Remote router reset

bobpullen — Tue, 19 Apr 2022 20:11:58 GMT

@Ed1976 - assuming I'm looking at the right account, your Internet has been down since about 11am this morning. Were it online, I'd have rebooted the router for you.

Re: Remote router reset

jab1 — Tue, 19 Apr 2022 20:13:01 GMT

Didn't know you could do that, Bob. 😉

Re: Remote router reset

Ed1976 — Tue, 19 Apr 2022 20:21:15 GMT

Thanks both, I noted on a similar thread somebody (presumably from plusnet) offering to perform a “remote session kill”:

“I'm not sure how you would do this yourself however I could perform a session kill for you tomorrow morning and this will drop the PPP session which should reconnect automatically”

Could this be an option?

Re: Remote router reset

jab1 — Tue, 19 Apr 2022 20:28:07 GMT

@Ed1976 I doubt it - but could be wrong - if your internet connection is 'down' as Bob says. This sounds like an issue on the BT/OR infrastructure.

Re: Remote router reset

bobpullen — Tue, 19 Apr 2022 20:28:19 GMT

A session kill would tear down your PPP session i.e. the broadband authentication part.

You don't have a PPP session in the first place though. The router is not online.

Pure conjecture, but the router could have lost power, or it may have completely lost signal. If that's the case, it's highly unlikely that anything can be done remotely to bring it back.

Re: Remote router reset

Baldrick1 — Tue, 19 Apr 2022 20:34:42 GMT

Deleted, crossed with response from Bob

Re: Remote router reset

Ed1976 — Tue, 19 Apr 2022 20:35:29 GMT

Ok, thanks anyway. Sounds like it might have to wait until I get home. I believe it has been off since 10:50 this morning (judging by info from a camera). The service is generally pretty reliable.

Re: Remote router reset

adam945 — Wed, 20 Apr 2022 09:14:24 GMT

Give us a nudge when your router is back online @Ed1976 and we'll get the session kill processed from our end.