topic Re: HP2540 printer in My Router

HP2540 printer

Marlene2 — Tue, 19 Apr 2022 19:50:53 GMT

I have been trying for 2 days to connect my printer and my computer to my Plusnet Hub One router with no success. The computer is connected to the WiFi but can’t print because the printer is not connected. I never had this problem with Sky and am considering switching providers. Please don’t be technical as I am an OAP and don’t understand tech talk. I’ve tried a USB connection and it didn’t work so thanks for any help offered.

Re: HP2540 printer

jab1 — Tue, 19 Apr 2022 19:59:06 GMT

@Marlene2 Welcome to the forums. The reason you can't connect wirelessly is most likely because your printer still thinks it is connected to the SKY router - you need to reset it it, but if you are not technically minded that could be a problem - there will be instructions on how to do it in the printer manual. I don't understand though why the USB connection won't work - it should do.

Re: HP2540 printer

Marlene2 — Tue, 19 Apr 2022 20:01:22 GMT

Thanks Jabs. I will try the reset tomorrow and respond and I’ve crossed my fingers x

Re: HP2540 printer

jab1 — Tue, 19 Apr 2022 20:02:54 GMT

Post back if you have problems - no promises, but I may be able to help.

Re: HP2540 printer

Marlene2 — Tue, 19 Apr 2022 20:04:43 GMT

Thank you so much x

Re: HP2540 printer

Baldrick1 — Tue, 19 Apr 2022 20:07:55 GMT

Moderators Note

This topic has been moved from ADSL Broadband

Re: HP2540 printer

Marlene2 — Tue, 19 Apr 2022 20:09:35 GMT

Where has it been moved to please as I am new at this

Re: HP2540 printer

jab1 — Tue, 19 Apr 2022 20:11:37 GMT

Don't worry, @Marlene2 - it is still visible - its just been moved to a more relevant board.

Re: HP2540 printer

Marlene2 — Tue, 19 Apr 2022 20:13:04 GMT

Thank you

Re: HP2540 printer

Baldrick1 — Tue, 19 Apr 2022 20:13:33 GMT

@Marlene2

It has been moved to this My Router board. You posted it on the ADSL board.

Re: HP2540 printer

Marlene2 — Wed, 20 Apr 2022 12:14:07 GMT

Well I’ve sat here for nearly two hours with HP support going through everything they said and they apologised saying they couldn’t help. I ran a diagnostic and apparently got an Network SSID fail whatever that is so not sure whether to buy a new printer.

Re: HP2540 printer

Marlene2 — Wed, 20 Apr 2022 12:15:37 GMT

Just to say my router is connected to all my other devices with no problems x

Re: HP2540 printer

jab1 — Wed, 20 Apr 2022 12:57:30 GMT

@Marlene2 I assume HP support guided you through the full deregister/re-register procedure. It should be a simple process.

Re: HP2540 printer

Marlene2 — Wed, 20 Apr 2022 13:21:26 GMT

I’ve done it Jabs. I thought it was a complicated fix and in the end it was so simple. I have to say though I was glad of your support knowing I had a back up, thank you x

Re: HP2540 printer

jab1 — Wed, 20 Apr 2022 13:25:49 GMT

@Marlene2 Just to satisfy my curiosity - what was the thing that fixed it?

Re: HP2540 printer

Marlene2 — Wed, 20 Apr 2022 13:28:19 GMT

Because my printer was old I had to download it manually in HP Smart. It then asked me to connect it to Plus Net and that was it. I’m busy printing now x

Re: HP2540 printer

jab1 — Wed, 20 Apr 2022 13:43:31 GMT

OK, thanks.