topic Re: Red power light - Sagemcom 2704N router in My Router

Red power light - Sagemcom 2704N router

abc123 — Fri, 08 Apr 2022 08:49:03 GMT

I have a Sagemcom 2704N router and the power light is constantly red.

I have tried resetting the router via the reset button at the back and nothing happens.

Can anyone assist?

Re: Red power light - Sagemcom 2704N router

bobpullen — Fri, 08 Apr 2022 09:47:26 GMT

It's dead and requires replacing.

Is this the device with serial ending 9522?

Assuming so, the line doesn't look particularly stable either

Re: Red power light - Sagemcom 2704N router

abc123 — Fri, 08 Apr 2022 09:52:15 GMT

I can confirm my router's serial number does end with 9522.

What can be done about the line being unstable?

Re: Red power light - Sagemcom 2704N router

bobpullen — Fri, 08 Apr 2022 14:34:00 GMT

Thanks, a replacement router is on it's way. Should turn up tomorrow all being well - otherwise Tuesday/Wednesday.

It will be a different/newer model as the hub you currently have isn't being shipped any more.

Regarding the line stability, I'd suggest seeing how you get on with the new hub and if the problems persists, then report a fault here - http://faults.plus.net

Edit: should you need to report a fault, I'm told you may get a quicker turnaround using the link here instead - https://www.plus.net/help/report-a-problem/

Re: Red power light - Sagemcom 2704N router

abc123 — Thu, 14 Apr 2022 12:33:07 GMT

The replacement router has yet to arrive. Can you check if there is a problem with the delivery?

Re: Red power light - Sagemcom 2704N router

adam945 — Thu, 14 Apr 2022 15:10:08 GMT

Hey @abc123

Thanks a lot for getting back to us and I'm sorry to hear that the router is yet to arrive. bob has processed it, and it was supposedly dispatched on 09/04/2022. We do advise it can take between 3-5 working days to arrive though, which puts on on tomorrow at the latest.

If it's not arrived with the post tomorrow, please check to see whether you'd received one of those Royal Mail failed delivery cards, & it might be worth popping down or giving your local sorting office a call to see if they have it.

Re: Red power light - Sagemcom 2704N router

MisterW — Thu, 14 Apr 2022 15:45:41 GMT

If it's not arrived with the post tomorrow

I'd be surprised if RM are delivering tomorrow, its a public holiday!!

Re: Red power light - Sagemcom 2704N router

Alex — Thu, 14 Apr 2022 15:57:45 GMT

Forgot about that @MisterW

Monday too.

I forgot what time of the year it is. Can you not use mobile data which will get you by in the meantime?

Re: Red power light - Sagemcom 2704N router

bobpullen — Thu, 14 Apr 2022 17:11:25 GMT

If the router hasn't shown by now then I'd be surprised if it does unless there's some significant Royal Mail delay in the area.

It was deifnitely loaded onto a Royal Mail van on the 8th (although your dispatch email may have incorrectly stated the 9th).

Re: Red power light - Sagemcom 2704N router

Alex — Thu, 14 Apr 2022 21:32:14 GMT

Thanks @bobpullen

The only other thing I can suggest to the OP is perhaps check with your sorting office?

I know where mine is, though it is about 5-6 miles from where I live.
Worth looking up the first two letters of your postcode.

Re: Red power light - Sagemcom 2704N router

abc123 — Fri, 22 Apr 2022 14:51:23 GMT

The router has still not arrived. Can you check if another router can be sent instead?

Re: Red power light - Sagemcom 2704N router

SammyM — Fri, 22 Apr 2022 17:38:00 GMT

Hiya @abc123,

I'm sorry to hear this and I really appreciate you bring this to my attention.

Before I order a new one can I just check it is still fine to go to the address on the account?

Re: Red power light - Sagemcom 2704N router

abc123 — Tue, 03 May 2022 15:30:38 GMT

I received the second router a couple of days ago.

Everything seems to be working OK now..