topic Re: Issues with Hub One Wifi in My Router

Issues with Hub One Wifi

Arcanum — Mon, 04 Apr 2022 19:57:18 GMT

Hi
I'm having a problem with the wifi on our router. Most devices work without any problems. However, we have three devices that just won't connect.

I believe the router is using the latest firmware (which fixed the 5GHz issue) 4.7.5.1.83.8.289.1.3, and the 2.4GHz and 5GHz channels are split, but the devices won't connect to either channel

The logs in the router show repeated 'Client associated' then very quickly 'Client disassociated'.

The devices work with other APs without issues - so it seems to be a weird problem with the Hub One. At least 2 of the devices used to connect ok until recently.

I'm out of ideas, so any help would be appreciated.

Thanks

Re: Issues with Hub One Wifi

adamwalker — Tue, 05 Apr 2022 14:28:03 GMT

Hi there @Arcanum, I'm sorry about the issue connecting some of your devices to the router. If you haven't already it would be worth trying a factory reset: https://www.plus.net/help/broadband/router-user-guides/#:~:text=Use%20a%20paper%20clip%2C%20pen,now%20restored%20to%20factory%20settings.

Let us know how you get on and we can always take a look at replacing it if the issue persists.

Re: Issues with Hub One Wifi

Arcanum — Wed, 06 Apr 2022 19:21:53 GMT

Hi Adam

Thanks for the reply. I'll give it a go.

Re: Issues with Hub One Wifi

adam945 — Thu, 07 Apr 2022 12:23:58 GMT

Cheers @Arcanum, let us know hoe you get on.

Re: Issues with Hub One Wifi

Arcanum — Mon, 11 Apr 2022 18:02:27 GMT

Hi Adam

The factory reset seems to have done the trick.

Thanks

Re: Issues with Hub One Wifi

Gandalf — Tue, 12 Apr 2022 07:38:30 GMT

Glad to see that!

Let us know if there's anything else you'd need help with