https://community.plus.net/t5/My-Router/New-router/m-p/1859891#M31084 <P>I renewed my contract in December, and was promised a new router as mine is a bit old now, however I have still not received this router. How do I go about checking that this was sent out?</P> Fri, 04 Mar 2022 09:57:34 GMT Hambert06 2022-03-04T09:57:34Z https://community.plus.net/t5/My-Router/New-router/m-p/1859891#M31084 <P>I renewed my contract in December, and was promised a new router as mine is a bit old now, however I have still not received this router. How do I go about checking that this was sent out?</P> Fri, 04 Mar 2022 09:57:34 GMT https://community.plus.net/t5/My-Router/New-router/m-p/1859891#M31084 Hambert06 2022-03-04T09:57:34Z https://community.plus.net/t5/My-Router/New-router/m-p/1859924#M31089 <P>Hello @Hambert</P> <P>Thanks a lot for getting in touch and I'm really sorry to hear that a new router was not sent out. I've just had a quick look into the account and have sent you an email, which you can also find on a ticket <A href="https://www.plus.net/wizard/?p=view_question&amp;id=222533596" target="_blank">here</A>.&nbsp;</P> <P>Please respond to it, either via your online Member Centre, or SMS, and we'll pick it up.</P> <P>If you'd like to give me a nudge on here when you've responded, I'll be more than happy to action the account myself. <img class="lia-deferred-image lia-image-emoji" src="https://community.plus.net/html/@104CD63F9302A50EF5EC70FE32BB8AA1/images/emoticons/smiley.gif" alt="Smiley" title="Smiley" />&nbsp;</P> Fri, 04 Mar 2022 12:42:39 GMT https://community.plus.net/t5/My-Router/New-router/m-p/1859924#M31089 adam945 2022-03-04T12:42:39Z