topic Re: Need to update Hub One Router in My Router

Need to update Hub One Router

Clint_1701-A — Mon, 28 Feb 2022 15:46:43 GMT

Hi All,

I have a Hub One Router that shows the firmware as 4.7.5.1.83.8.237.2.2

This has not updated in a while, my question is, should this be okay to leave as is, I have zero problems.

Cheers

Re: Need to update Hub One Router

jab1 — Mon, 28 Feb 2022 16:02:56 GMT

@Clint_1701-A That is a horribly old firmware release. I will tag @bobpullen , the hardware guru for you.

Re: Need to update Hub One Router

Clint_1701-A — Mon, 28 Feb 2022 17:10:27 GMT

Thank you!

Re: Need to update Hub One Router

Gandalf — Mon, 28 Feb 2022 19:50:04 GMT

Hi @Clint_1701-A

Send me a private message with your username & serial number of the router and I can make sure it's showing as an active router on the hardware platform in your account.

Once I've done this you'll just need to factory reset the router by pushing a paperclip into the reset pin hole at the back for 20 seconds to see the router update itself automatically.

A factory reset will though put any settings you may have customised back to defaults so it may be worth creating a backup by going to the Advanced Settings > System > Backup/Restore tab first.

Cheers

Re: Need to update Hub One Router

Clint_1701-A — Mon, 28 Feb 2022 22:34:25 GMT

Hi,

Thanks for getting in touch!

I have PM'd you the details requested.

Re: Need to update Hub One Router

MisterW — Tue, 01 Mar 2022 14:29:38 GMT

@Gandalf I thought it wasnt possible to update routers whose firmware is so old https://community.plus.net/t5/My-Router/Hub-One-5GHz-WiFi-issue/td-p/1696363

NOTE THAT DEVICES RUNNING FIRMWARE EARLIER THAN 4.7.5.1.83.8.259.1.1 CAN NOT BE REMOTELY UPGRADED AND CUSTOMERS WILL NEED TO CONTACT SUPPORT FOR A SOLUTION IF THEY REQUIRE A HUB WITH THE LATEST UPDATES.

Re: Need to update Hub One Router

Gandalf — Tue, 01 Mar 2022 17:15:25 GMT

@MisterW

That's a good shout and thanks for the reminder.

@Clint_1701-A

Cheers for the private message.

Unfortunately it turns out that we can't update your router's firmware, but if you do start to have issues with the router, let me know and I can look at what options we have to replace it for you.

Re: Need to update Hub One Router

Clint_1701-A — Tue, 01 Mar 2022 21:53:53 GMT

Hi,

No problem, thank you for looking into though!

It's causing me no problems, so will carry on as is for now.

😊

Re: Need to update Hub One Router

adam945 — Wed, 02 Mar 2022 11:57:43 GMT

No problem @Clint_1701-A, thanks a lot for letting us know. If things change at all, please let us know.

Re: Need to update Hub One Router

Clint_1701-A — Fri, 04 Mar 2022 11:28:40 GMT

Hi,

I decided to request a new router and I have plugged it in and showing as updated today (04/03/2022) but the firmware is 4.7.5.1.83.8.263 which I believe is still a few years old.

I am guessing this is showing on your systems, are you able to push out the latest firmware to it?

Thank you!

Re: Need to update Hub One Router

grahamt — Fri, 04 Mar 2022 14:48:42 GMT

You should definitely get this router updated from v...263 to ...289, as the 263 version may give you problems with 5GHz wifi devices (although this didn't happen for everyone). I suspect your router didn't really update today and that the date is just the first date that the router connected to your ID.

The best thing to do would be to send Gandalf another direct message with the info requested in one of the messages above.

Re: Need to update Hub One Router

MisterW — Fri, 04 Mar 2022 14:58:36 GMT

I suspect your router didn't really update today and that the date is just the first date that the router connected to your ID.

I believe routers normally implement the update in the early hours, so it may be that the update has been downloaded and it will reboot to implement it overnight.

Re: Need to update Hub One Router

adam945 — Fri, 04 Mar 2022 15:00:53 GMT

Hey @Clint_1701-A

Thanks a lot for getting in touch, I've just raised the request to have your router updated to the latest firmware version via our internal dashboard. If @bobpullen sees this sooner though, he may be able to push it through.

Re: Need to update Hub One Router

Clint_1701-A — Fri, 04 Mar 2022 15:07:59 GMT

Ah, great thank you.

I have PMd @Gandalf as well with the information.

Re: Need to update Hub One Router

bobpullen — Fri, 04 Mar 2022 16:51:40 GMT

@adam945 wrote:

Hey @Clint_1701-A

Thanks a lot for getting in touch, I've just raised the request to have your router updated to the latest firmware version via our internal dashboard. If @bobpullen sees this sooner though, he may be able to push it through.

This isn't neecessary. The router will update on its own accord within a few days.

@Clint_1701-A - shout up if it doesn't.

Re: Need to update Hub One Router

Gandalf — Tue, 08 Mar 2022 09:12:55 GMT

@Clint_1701-A

I've re-added your router's serial number into the hardware component on your account.

If the firmware hasn't updated yet, it should now do within the next 48 hours.

You may need to factory reset the router by pushing a paperclip into the reset pin hole at the back for 20 seconds.

Re: Need to update Hub One Router

Clint_1701-A — Tue, 08 Mar 2022 12:16:29 GMT

Hi,

Great thank you, I will keep an eye on it. Nothing yet, but will take another look tomorrow and do what you suggested.

Re: Need to update Hub One Router

bobpullen — Tue, 08 Mar 2022 14:21:48 GMT

@Gandalf wrote:
I've re-added your router's serial number into the hardware component on your account.

Again, unecessary. The router was upgraded on it's own accord back on the 5th.

There is also the risk of breaking communication with the management platform by doing this without a subsequent factory reset (although that doesn't seem to have happened in this case).

Re: Need to update Hub One Router

Gandalf — Tue, 08 Mar 2022 17:33:53 GMT

@bobpullen

Thanks for the heads up. I was always under the impression that a factory reset is needed to force the router to pull down the latest firmware if it’s stuck on an older version for one reason or another.

@bobpullen wrote:

There is also the risk of breaking communication with the management platform by doing this without a subsequent factory reset (although that doesn't seem to have happened in this case).

And this I did not know. Cheers again for the advice.

Re: Need to update Hub One Router

Clint_1701-A — Thu, 10 Mar 2022 11:29:26 GMT

Hi,

It doesn't look like it's updated to the latest one yet, it still shows the following: