topic Re: Changing Password Plusnet Hub 2 in My Router

Changing Password Plusnet Hub 2

gnome_43 — Fri, 25 Feb 2022 11:41:57 GMT

When I first received my Plusnet Hub 2 router, I changed both the Admin and security password easily. Recently had a week's outage and, on advice, pressed reset on router. Passwords have now reverted to original on card and despite following the route to change the password cannot do so. The 'save changes' button just does not activate. Help please because the security password is unusable.

Re: Changing Password Plusnet Hub 2

adam945 — Fri, 25 Feb 2022 16:20:42 GMT

Thanks a lot for getting in touch @gnome_4 and I'm sorry to hear that you're having issues here. Are you able to clear the cookies and cache on your web browser and give it another go?

Re: Changing Password Plusnet Hub 2

gnome_43 — Fri, 25 Feb 2022 16:34:27 GMT

Sounded a good idea but no change after I tried that. I also tried in a separate browser. No difference so I still have the issue

Re: Changing Password Plusnet Hub 2

LaurenB — Fri, 25 Feb 2022 19:17:36 GMT

Thanks for getting back to us @gnome_43, that's certainly strange!

When you say the save changes button doesn't activate, is it greyed out? Or just nothing happens at all when you click it?

Re: Changing Password Plusnet Hub 2

gnome_43 — Fri, 25 Feb 2022 21:12:02 GMT

The save button seems orange and live but does nothing when clicked. I changed another parameter and the save button changed colour and the message to save also changed to show 'saved'. Back to the password and nothing changed again.

Re: Changing Password Plusnet Hub 2

MisterW — Sat, 26 Feb 2022 07:09:17 GMT

Is the password only changeable when the broadband is disconnected ? Is there a disconnect button ?0

Re: Changing Password Plusnet Hub 2

gnome_43 — Sat, 26 Feb 2022 09:38:47 GMT

Thanks for the idea MisterW but disconnecting Broadband made no difference - it is just as though the password box is not activated. I can't see any other relevant setting myself. Really annoying and would be to anyone trying to use the ridiculous embedded router security password. But thanks

Re: Changing Password Plusnet Hub 2

Baldrick1 — Sat, 26 Feb 2022 11:38:25 GMT

@gnome_43 wrote:

When I first received my Plusnet Hub 2 router, I changed both the Admin and security password easily.

What precisely are you trying to change? There is the password needed to log into the hub advanced pages (generally called the Admin password), which has no associated username and there is the wireless SSID and password. What do you mean by 'security password'?

Re: Changing Password Plusnet Hub 2

gnome_43 — Sat, 26 Feb 2022 17:37:57 GMT

The wireless password is called the Security password on the router page.

Re: Changing Password Plusnet Hub 2

SammyM — Sun, 27 Feb 2022 12:06:26 GMT

Thanks for getting back to us @gnome_43, I appreciate it.

It should very much like the Hub one allow you to update your wireless password and I am sorry you seem to be having an issue with this feature.

I have arranged for a replacement to be sent and it will be with you in the next 3 to 5 working days.

Please let me know if the same issue reoccurs with the new router

Re: Changing Password Plusnet Hub 2

gnome_43 — Sun, 27 Feb 2022 14:29:11 GMT

Thanks Sammy, Much appreciated.

Re: Changing Password Plusnet Hub 2

SammyM — Sun, 27 Feb 2022 17:06:52 GMT

Not a problem @gnome_43, always happy to help

Re: Changing Password Plusnet Hub 2

bobpullen — Thu, 03 Mar 2022 10:33:25 GMT

@gnome_43 - what's the verdict?

Re: Changing Password Plusnet Hub 2

gnome_43 — Thu, 03 Mar 2022 11:49:53 GMT

Well, I just do not know.

I installed the new router - fine no problem but when I try to change password no different. It must be something I am missing but it looks so simple.

Re: Changing Password Plusnet Hub 2

SammyM — Thu, 03 Mar 2022 14:37:37 GMT

This may be a pain and I am sorry for asking, but is there anyway we can get screenshots of each step? feel free to PM me them so I can look into this further.

Re: Changing Password Plusnet Hub 2

gnome_43 — Thu, 03 Mar 2022 15:07:58 GMT

OK prints attached

Re: Changing Password Plusnet Hub 2

bobpullen — Thu, 03 Mar 2022 15:12:50 GMT

Just to be clear, does this happen regardless of the password you are trying to use? i.e. if you try changing it to some other random collection of 11 characters, do you have any more success?

Re: Changing Password Plusnet Hub 2

gnome_43 — Thu, 03 Mar 2022 15:46:42 GMT

No, I have tried that and have also tried a long one that is green

Re: Changing Password Plusnet Hub 2

bill888 — Thu, 03 Mar 2022 17:53:25 GMT

Have you tried using a different web browser to change the password?

Re: Changing Password Plusnet Hub 2

gnome_43 — Thu, 03 Mar 2022 18:48:00 GMT

Thanks, but yes I have (see earlier)