topic Re: Setting up hub two in My Router

Setting up hub two

Timalay — Sat, 05 Feb 2022 23:03:20 GMT

Basically I bought a Hub Two online, what details will need to input when setting it up for the first time?

Re: Setting up hub two

jab1 — Sun, 06 Feb 2022 08:15:06 GMT

Your username and account password.

Re: Setting up hub two

Baldrick1 — Sun, 06 Feb 2022 10:47:20 GMT

@Timalay

What do you mean by Hub 2? A Plusnet Hub 2 (can you buy them on line?), A BT Home Hub 2, a BT Smarthub 2 or another ISP’s Hub 2?

Re: Setting up hub two

Timalay — Sun, 06 Feb 2022 12:12:37 GMT

Yes, I did mean Plusnet Hub Two, sorry.

Re: Setting up hub two

bobpullen — Sun, 06 Feb 2022 12:41:08 GMT

@Timalay - I'd stongly suggest dropping me a private message containing your account username and the hub's serial number so it can be correctly associated with your account.

Given how new this device is, there's every chance it's still linked with the seller's account. This won't cause any immediate problems if you manually overwrite the broadband username/password with your own, however it could well cause complications in future if you ever need to factory reset the device.

Re: Setting up hub two

Timalay — Sun, 06 Feb 2022 12:48:30 GMT

@bobpullen Thanks for that, being a broadband-only legacy user, I doubt PlusNet would let me sign up for a new contract. I'll drop you a line when does arrive. Thanks for not judging me for buying one online. My Plusnet Hub One is starting to show its age.

Re: Setting up hub two

MisterW — Sun, 06 Feb 2022 12:57:06 GMT

can you buy them on line?

Apparently, yes! There's a few on the well known auction site, although one is actually a Hub One!

Re: Setting up hub two

Timalay — Sun, 06 Feb 2022 13:48:37 GMT

eBay, but then again there's nothing you can't buy there it seems.

Re: Setting up hub two

Correlated — Sun, 06 Feb 2022 15:24:31 GMT

This shouldn't be allowed surely?

Plusnet need to introduce return item or get charged at the end of contract imo.

Re: Setting up hub two

Bogbody — Sun, 06 Feb 2022 15:34:23 GMT

Yes, just looked - 3 come up straightaway.
Look like brandnew, shiny, unused Plusnet Hub 2 routers. 🙂

Re: Setting up hub two

Timalay — Sun, 06 Feb 2022 18:36:22 GMT

@bobpullen where would I find the hub's serial number?

Re: Setting up hub two

jab1 — Sun, 06 Feb 2022 18:39:45 GMT

@Timalay serial number is on the label - possibly starts NQnnnnnn?

Re: Setting up hub two

jab1 — Sun, 06 Feb 2022 18:57:24 GMT

Sorry, @Timalay Hub2 serials appear to be in the format: +nnnnnn+nnnnnnnnnnn , where 'n' is numerical.

Re: Setting up hub two

Correlated — Sun, 06 Feb 2022 19:10:04 GMT

Name and shame the seller bobpullen

Re: Setting up hub two

bobpullen — Sun, 06 Feb 2022 19:46:02 GMT

@Timalay - it's printed on a sticker underneath the removable plastic tab with the Wi-Fi password etc. on it.

Re: Setting up hub two

Timalay — Wed, 09 Feb 2022 10:22:31 GMT

@bobpullen it arrived today, I have sent you over those details.

Many thanks for your help.

Re: Setting up hub two

bobpullen — Wed, 09 Feb 2022 11:20:24 GMT

@Timalay - thanks, I've done the necessary and replied to your message with some further detail.

Re: Setting up hub two

Baldrick1 — Wed, 09 Feb 2022 11:40:50 GMT

@Correlated wrote:

This shouldn't be allowed surely?

How about a bit of common sense and fairness here.

Many of us have been using a BT Smarthub bought from auction sites for many years now as they were better than the standard Plusnet offering. Why on earth shouldn't a Plusnet customer, still using an old Plusnet hub (I suspect no others would want one) buy one from an auction site to improve the performance of their connection. It's far cheaper than buying one from Plusnet and recycles a perfectly good product. This will make the Plusnet customer happier with the improved performance, so more likely to remain a customer.

Where's the gripe?

Re: Setting up hub two

Correlated — Wed, 09 Feb 2022 11:44:41 GMT

You've misunderstood what I meant.

I was referring to the people who sell their brand new unopened Plusnet 2 Hubs while other people are asking for them for upgrades etc but being told its new customers or renewing customers only. Not the people who buy them.

If you look on Ebay there are numerous that still have the plastic covering on and are being advertised as never used.

If they don't need/want the hub they shouldn't be sent it.

Therefore the return it at the end of the contract system would prevent this.

Re: Setting up hub two

Baldrick1 — Wed, 09 Feb 2022 12:19:17 GMT

@Correlated

OK but anyone who is upgrading asks for one, notwithstanding the recent delays which are being resolved as quickly as it’s raised, are being sent one.
There’s not an obvious shortage, just rules relating to who is offered one for the cost of shipping.