topic Re: Port 44158 for Helium hotspot not working in My Router

Port 44158 for Helium hotspot not working

Luke3 — Sat, 05 Feb 2022 16:52:15 GMT

HI,

I have "opened port" 44158 using the port forwarding method for the miner, i have set it for both TCP & UDP (file attached).

However the hot-spot is still being relayed and the online checker https://www.yougetsignal.com/tools/open-ports shows the port as closed.

I have also changed the firewall in the member centres as this was suggested in another post on this topic.

Any additional advice on how to resolve this would be greatly appreciated

Re: Port 44158 for Helium hotspot not working

Dan_the_Van — Sat, 05 Feb 2022 17:22:13 GMT

Hi @Luke3 welcome to the forum

Have you setup the device (host) the port forward rule is needed for? It would look something like this.

The device running hellium needs to be up and working (listening) for the connection, can you connect to the hellium device locally?

Dan.

Re: Port 44158 for Helium hotspot not working

Luke3 — Sat, 05 Feb 2022 17:22:01 GMT

I can connect to the device using the method shown in this post

https://community.plus.net/t5/My-Router/Forwarding-port-44158-but-still-showing-closed-by-portchecker/m-p/1849964#U1849964

Re: Port 44158 for Helium hotspot not working

Dan_the_Van — Sat, 05 Feb 2022 17:24:32 GMT

Which method shown in that thread, telnet test on a local LAN?

Dan

Re: Port 44158 for Helium hotspot not working

Luke3 — Sat, 05 Feb 2022 17:25:07 GMT

yes Dan, it was the telenet

Re: Port 44158 for Helium hotspot not working

Luke3 — Sat, 05 Feb 2022 17:28:35 GMT

This is what is shows me when i type the telnet function and port 44158

Re: Port 44158 for Helium hotspot not working

Dan_the_Van — Sat, 05 Feb 2022 17:35:18 GMT

That is a sucessful telnet connection.

Provided your members centre firewall is turned OFF it should work.

Not used hellium myself, how do you setup device to listen on the internet?

Dan

Re: Port 44158 for Helium hotspot not working

Luke3 — Sat, 05 Feb 2022 17:43:31 GMT

Hi Dan,

The firewall is off on the member centre.

The device itself is already set-up and you simply download an app and connect it to the internet and it just does everything itself. The device being used can be seen here: https://store.rakwireless.com/products/rak-hotspot-v2

The Hotspot is "relayed" and it is recommended to open port 44158 to stop this relay

Re: Port 44158 for Helium hotspot not working

Dan_the_Van — Sat, 05 Feb 2022 18:18:31 GMT

Thanks for the link.

On the port forwading page of you hub one do you see

The IP address needs to be the one helium device is using or the device name found in the DHCP list.

If you look at the event log do you see any connection attempts being made to the helium device?

Advanced Settings >Trobleshooting >Event Log

IN: ACCEPT [57] Connection closed (Port Forwarding: TCP [192.168.1.141]:44158 <--> [MY BROADBAND IP]:44158 - - - [198.199.98.246]:51952 CLOSED/SYN_SENT ppp3 NAPT)

closed/syn_sent is because I don't have a device active on that port.

Dan

Re: Port 44158 for Helium hotspot not working

Luke3 — Sat, 05 Feb 2022 18:47:04 GMT

File attached showing the port forwarding page.

I do not really understand your second section. When I go to the event log, the data just seems to be me discounting/reconnecting with devices & leases being renewed. They are also from several days ago (file also attached for a better explanation). If i select port forwarding on the category drop down then nothing shows up.

Re: Port 44158 for Helium hotspot not working

Luke3 — Sat, 05 Feb 2022 19:02:33 GMT

I have found what i think you were referring to, there does not seem to be anything there for port 44158, but there are some opening & closing of other ports. The log is only 1min long so 44158 could of been required at a different time.

03:00:25, 30 Aug.	IN: ACCEPT [57] Connection closed (Port Forwarding: ICMP [192.168.1.93] 18 <--> [IP] 18 - - - [13.53.91.205] type 8, trk 728 ppp3 NAPT)
03:00:24, 30 Aug.	IN: ACCEPT [54] Connection opened (Port Forwarding: ICMP [192.168.1.93] 18 <--> [IP] 18 - - - [13.53.91.205] type 8, trk 728 ppp3 NAPT)

03:00:32, 30 Aug.	IN: ACCEPT [57] Connection closed (Port Forwarding: ICMP [192.168.1.93] 8 <--> [IP] 8 - - - [13.59.250.74] type 8, trk 14300 ppp3 NAPT)
03:00:32, 30 Aug.	IN: ACCEPT [54] Connection opened (Port Forwarding: ICMP [192.168.1.93] 8 <--> [IP] 8 - - - [13.59.250.74] type 8, trk 14300 ppp3 NAPT)

Re: Port 44158 for Helium hotspot not working

Dan_the_Van — Sat, 05 Feb 2022 19:37:53 GMT

In the event log select catergory 'firewall' and then try testing the connection with http://www.canyouseeme.org/ on port 44158

hopefully you should get a record of the connection attempt.

If you don't the members centre firewall might be blocking connections still or the testing IP address is wrong.

There is an issue with the members firewall, it's a long thread but the issue is not resolved.

https://community.plus.net/t5/Everything-else/Plusnet-Firewall-issue/td-p/1836678

Dan.

Re: Port 44158 for Helium hotspot not working

Luke3 — Sat, 05 Feb 2022 20:29:39 GMT

Hi Dan,

I have tried the website and the receiving a connection time out. My events log appears to be from 30th August for some reason so I couldn't even see an attempt if it was working correctly.

Based on the thread you posted it seems that this is my issue, I recently called plusnet to change my firewall to low and they said that they was not allowed to do so and i have to do it on the members centre, so it seems I must be seeing it set as off where it is still set as high.

Many thanks for your assistance on this matter, seems I will have to call plus net again & change to Virgin.

Re: Port 44158 for Helium hotspot not working

Gandalf — Mon, 07 Feb 2022 09:08:39 GMT

Hi @Luke3

I'm really sorry to see you're having issues opening a particular port.

I've made some changes this side which should hopefully resolve the issue.

Can you turn your router off for 5 mins then back on and let me know how it goes?

Re: Port 44158 for Helium hotspot not working

Luke3 — Tue, 08 Feb 2022 19:14:42 GMT

Hi @Gandalf

The port is now shown as open, thanks for your assistance.

Re: Port 44158 for Helium hotspot not working

Gandalf — Tue, 08 Feb 2022 19:24:13 GMT

Hi @Luke3

Excellent, thanks for the confirmation!

Let me know if there’s anything else you’d need help with

Re: Port 44158 for Helium hotspot not working

alexkbambridge — Tue, 08 Feb 2022 19:47:43 GMT

Hi @Gandalf

I am having the same issue on my side regarding this. Please would you be able to have a look on your side?

Thanks Alex

Re: Port 44158 for Helium hotspot not working

Gandalf — Wed, 09 Feb 2022 08:31:53 GMT

Hi @alexkbambridge

From what I can see the broadband firewall is turned off via your account already.

Can you try using port forwarding?

Re: Port 44158 for Helium hotspot not working

pphammer — Wed, 16 Feb 2022 12:07:11 GMT

Hi there,

I'm also having the same issue. I just changed to plusnet and so far i've not been able to workout what to do to get my helium box setup.

Re: Port 44158 for Helium hotspot not working

Zinsha — Sat, 26 Mar 2022 23:29:47 GMT

Hi Gandalf,

I'm having the issue here. Would you mind making some changes on your end so it works for me too please?