https://community.plus.net/t5/My-Router/New-router/m-p/1855240#M30766 I've tried to call today to discuss this but never got through 2 and half hours I left phone in a que is this the only way to contact. Its hard to find a couple of hours for maybe a 10 - 15 min chat Sat, 05 Feb 2022 00:14:12 GMT nshaw43 2022-02-05T00:14:12Z https://community.plus.net/t5/My-Router/New-router/m-p/1855237#M30763 I'm coming up to my renewal date and was wondering if anyone knows if they send you a new router I think it's the hub 2? this will be my 2nd or 3rd renewal TIA Sat, 05 Feb 2022 00:01:12 GMT https://community.plus.net/t5/My-Router/New-router/m-p/1855237#M30763 nshaw43 2022-02-05T00:01:12Z https://community.plus.net/t5/My-Router/New-router/m-p/1855239#M30765 <P>If you're on a Fibre package, then yes - you'll be able to get a Hub Two sent for the cost of P&amp;P. You will need to contact our Customer Options Team by telephone though as the online journeys only offer the newer hub in upgrade scenarios at the moment.</P> Sat, 05 Feb 2022 00:11:00 GMT https://community.plus.net/t5/My-Router/New-router/m-p/1855239#M30765 bobpullen 2022-02-05T00:11:00Z https://community.plus.net/t5/My-Router/New-router/m-p/1855240#M30766 I've tried to call today to discuss this but never got through 2 and half hours I left phone in a que is this the only way to contact. Its hard to find a couple of hours for maybe a 10 - 15 min chat Sat, 05 Feb 2022 00:14:12 GMT https://community.plus.net/t5/My-Router/New-router/m-p/1855240#M30766 nshaw43 2022-02-05T00:14:12Z https://community.plus.net/t5/My-Router/New-router/m-p/1855243#M30767 <P><a href="https://community.plus.net/t5/user/viewprofilepage/user-id/109534">@nshaw43</a>&nbsp; Which number did you call, the general support number has long delays, for re-contracting you need to call the customer options team on 0800 013 2632 which should be answered a lot quicker.</P> Sat, 05 Feb 2022 08:06:13 GMT https://community.plus.net/t5/My-Router/New-router/m-p/1855243#M30767 RealAleMadrid 2022-02-05T08:06:13Z