topic Re: Changed package to Unlimited Fibre and was offered a Hub Two in My Router https://community.plus.net/t5/My-Router/Changed-package-to-Unlimited-Fibre-and-was-offered-a-Hub-Two/m-p/1852795#M30520 Hi,<BR /><BR />Thank you so much! I will update you next week when it arrives. <span class="lia-unicode-emoji" title=":grinning_face_with_big_eyes:">πŸ˜ƒ</span><BR /><BR />Regards,<BR /><BR />James Sat, 22 Jan 2022 12:30:31 GMT jimmyc1991 2022-01-22T12:30:31Z Changed package to Unlimited Fibre and was offered a Hub Two https://community.plus.net/t5/My-Router/Changed-package-to-Unlimited-Fibre-and-was-offered-a-Hub-Two/m-p/1852741#M30517 <P>Hi,</P><P>Last week I changed my broadband package and entered into another 18 month contract. When going through checkout, I was offered a new Hub Two for the cost of postage (Β£6.99) and since my current PlusNet router is nearly 6 years old, I thought this would be a good idea. I paid the charge and completed the order, however, I have had no indication/tracking info or even confirmation that the Hub Two is on it's way. Can anyone please help with this?</P><P>Many thanks in advance.</P><P>&nbsp;</P><P>Regards,</P><P>jimmyc1991</P> Sat, 22 Jan 2022 03:02:04 GMT https://community.plus.net/t5/My-Router/Changed-package-to-Unlimited-Fibre-and-was-offered-a-Hub-Two/m-p/1852741#M30517 jimmyc1991 2022-01-22T03:02:04Z Re: Changed package to Unlimited Fibre and was offered a Hub Two https://community.plus.net/t5/My-Router/Changed-package-to-Unlimited-Fibre-and-was-offered-a-Hub-Two/m-p/1852793#M30519 <P>Thanks for your post <a href="https://community.plus.net/t5/user/viewprofilepage/user-id/109170">@jimmyc1991</a> and welcome to our Community Forums.</P> <P>I'm really sorry to see you've not received your new Hub Two after renewing your contract with us.</P> <P>From what I can see it looks like the router order is stuck in the system, but I've freed it now.&nbsp;</P> <P>You should receive it next week. Let me know how it goes.</P> Sat, 22 Jan 2022 12:26:49 GMT https://community.plus.net/t5/My-Router/Changed-package-to-Unlimited-Fibre-and-was-offered-a-Hub-Two/m-p/1852793#M30519 Gandalf 2022-01-22T12:26:49Z Re: Changed package to Unlimited Fibre and was offered a Hub Two https://community.plus.net/t5/My-Router/Changed-package-to-Unlimited-Fibre-and-was-offered-a-Hub-Two/m-p/1852795#M30520 Hi,<BR /><BR />Thank you so much! I will update you next week when it arrives. <span class="lia-unicode-emoji" title=":grinning_face_with_big_eyes:">πŸ˜ƒ</span><BR /><BR />Regards,<BR /><BR />James Sat, 22 Jan 2022 12:30:31 GMT https://community.plus.net/t5/My-Router/Changed-package-to-Unlimited-Fibre-and-was-offered-a-Hub-Two/m-p/1852795#M30520 jimmyc1991 2022-01-22T12:30:31Z Re: Changed package to Unlimited Fibre and was offered a Hub Two https://community.plus.net/t5/My-Router/Changed-package-to-Unlimited-Fibre-and-was-offered-a-Hub-Two/m-p/1852833#M30523 <P>Hi James, sounds like a plan! <img class="lia-deferred-image lia-image-emoji" src="https://community.plus.net/html/@13ACAF1B4DB3038AD540E11CDD6AB984/images/emoticons/cheesy.gif" alt="Cheesy" title="Cheesy" /></P> Sat, 22 Jan 2022 15:02:14 GMT https://community.plus.net/t5/My-Router/Changed-package-to-Unlimited-Fibre-and-was-offered-a-Hub-Two/m-p/1852833#M30523 Gandalf 2022-01-22T15:02:14Z Re: Changed package to Unlimited Fibre and was offered a Hub Two https://community.plus.net/t5/My-Router/Changed-package-to-Unlimited-Fibre-and-was-offered-a-Hub-Two/m-p/1853285#M30548 Hi again, <BR /><BR />That’s the Hub Two arrived safe and sound - easy to set up as always and much more substantial/weighty than the Hub One it is replacing. Feels and looks like a premium product. <span class="lia-unicode-emoji" title=":grinning_face:">πŸ˜€</span><BR /><BR />Many thanks again for all of your help!<BR /><BR />Regards,<BR /><BR />James Tue, 25 Jan 2022 13:07:22 GMT https://community.plus.net/t5/My-Router/Changed-package-to-Unlimited-Fibre-and-was-offered-a-Hub-Two/m-p/1853285#M30548 jimmyc1991 2022-01-25T13:07:22Z Re: Changed package to Unlimited Fibre and was offered a Hub Two https://community.plus.net/t5/My-Router/Changed-package-to-Unlimited-Fibre-and-was-offered-a-Hub-Two/m-p/1853319#M30556 <P>Hey <a href="https://community.plus.net/t5/user/viewprofilepage/user-id/109170">@jimmyc1991</a>,</P> <P>I'm really glad to hear that's the case! Just give us a shout if we can help with anything and we'll be more than happy to assist <img class="lia-deferred-image lia-image-emoji" src="https://community.plus.net/html/@104CD63F9302A50EF5EC70FE32BB8AA1/images/emoticons/smiley.gif" alt="Smiley" title="Smiley" /></P> Tue, 25 Jan 2022 15:42:41 GMT https://community.plus.net/t5/My-Router/Changed-package-to-Unlimited-Fibre-and-was-offered-a-Hub-Two/m-p/1853319#M30556 TheMightyAJ 2022-01-25T15:42:41Z