https://community.plus.net/t5/My-Router/Port-Forwarding-for-an-ADT-remote-alarm/m-p/1431562#M3030 Have a look here <A href="https://www.plus.net/help/broadband/router-user-guides/" target="_blank">https://www.plus.net/help/broadband/router-user-guides/</A> you should be able to determine your router type from the picture.<BR /><BR /> Thu, 13 Apr 2017 14:11:29 GMT dvorak 2017-04-13T14:11:29Z https://community.plus.net/t5/My-Router/Port-Forwarding-for-an-ADT-remote-alarm/m-p/1431134#M3019 <P>Hi - just had a remote alarm fitted by ADT which works fine but the cloud function that allows managing from the app on my phone does not.&nbsp; ADT say I have to open two ports on the Plusnet router under Port Forwarding (to allow communication out), but this then requires me to add an IP address and I have no idea what I need to do here.&nbsp; Does anyone have a solution or has experienced this before?</P> Wed, 12 Apr 2017 13:28:53 GMT https://community.plus.net/t5/My-Router/Port-Forwarding-for-an-ADT-remote-alarm/m-p/1431134#M3019 rossmandiwall 2017-04-12T13:28:53Z https://community.plus.net/t5/My-Router/Port-Forwarding-for-an-ADT-remote-alarm/m-p/1431288#M3020 Is this a PN supplied router, if so which one? Wed, 12 Apr 2017 20:32:37 GMT https://community.plus.net/t5/My-Router/Port-Forwarding-for-an-ADT-remote-alarm/m-p/1431288#M3020 dvorak 2017-04-12T20:32:37Z https://community.plus.net/t5/My-Router/Port-Forwarding-for-an-ADT-remote-alarm/m-p/1431546#M3028 <P>HI thanks for responding!&nbsp; Yes it is PN supplied, doesn't have a model number on it but we only took on PN on Jan 9 if that helps?&nbsp; I could send a picture otherwise.....</P> Thu, 13 Apr 2017 13:39:24 GMT https://community.plus.net/t5/My-Router/Port-Forwarding-for-an-ADT-remote-alarm/m-p/1431546#M3028 rossmandiwall 2017-04-13T13:39:24Z https://community.plus.net/t5/My-Router/Port-Forwarding-for-an-ADT-remote-alarm/m-p/1431562#M3030 Have a look here <A href="https://www.plus.net/help/broadband/router-user-guides/" target="_blank">https://www.plus.net/help/broadband/router-user-guides/</A> you should be able to determine your router type from the picture.<BR /><BR /> Thu, 13 Apr 2017 14:11:29 GMT https://community.plus.net/t5/My-Router/Port-Forwarding-for-an-ADT-remote-alarm/m-p/1431562#M3030 dvorak 2017-04-13T14:11:29Z https://community.plus.net/t5/My-Router/Port-Forwarding-for-an-ADT-remote-alarm/m-p/1431663#M3034 <P>Thank you - definitely a HubOne router!</P> Thu, 13 Apr 2017 18:51:41 GMT https://community.plus.net/t5/My-Router/Port-Forwarding-for-an-ADT-remote-alarm/m-p/1431663#M3034 rossmandiwall 2017-04-13T18:51:41Z https://community.plus.net/t5/My-Router/Port-Forwarding-for-an-ADT-remote-alarm/m-p/1431682#M3036 So once you know what ports to open you can follow the port forward guide for the hub one.<BR /><BR /> Thu, 13 Apr 2017 19:19:13 GMT https://community.plus.net/t5/My-Router/Port-Forwarding-for-an-ADT-remote-alarm/m-p/1431682#M3036 dvorak 2017-04-13T19:19:13Z https://community.plus.net/t5/My-Router/Port-Forwarding-for-an-ADT-remote-alarm/m-p/1431690#M3037 <P>ah ha - I have the ports and I have put them into Port Forwarding.... the problem is that it then asks for an IP address and it is that I have no idea what to do...</P> Thu, 13 Apr 2017 19:33:40 GMT https://community.plus.net/t5/My-Router/Port-Forwarding-for-an-ADT-remote-alarm/m-p/1431690#M3037 rossmandiwall 2017-04-13T19:33:40Z https://community.plus.net/t5/My-Router/Port-Forwarding-for-an-ADT-remote-alarm/m-p/1431692#M3038 in the select device drop down your adt alarm should show up or you should be able to guess which one it is by a process of elimination. Thu, 13 Apr 2017 19:36:31 GMT https://community.plus.net/t5/My-Router/Port-Forwarding-for-an-ADT-remote-alarm/m-p/1431692#M3038 dvorak 2017-04-13T19:36:31Z https://community.plus.net/t5/My-Router/Port-Forwarding-for-an-ADT-remote-alarm/m-p/1431708#M3039 <P>Hmmm... all devices in the drop down I recognise (iphones, ipads etc.) except one ... which is titled 'Unknown -' followed by random alphanumeric characters.&nbsp; I selected this, rebooted the broadband and alarm system but to no avail.&nbsp; The only other option in the drop down is 'User Defined IP Address'?</P> Thu, 13 Apr 2017 20:31:19 GMT https://community.plus.net/t5/My-Router/Port-Forwarding-for-an-ADT-remote-alarm/m-p/1431708#M3039 rossmandiwall 2017-04-13T20:31:19Z